Call Center Scheduler, Access Point

Welcome to LifePoint Health, where we are dedicated to providing superior healthcare services to our community. We are currently seeking a highly organized and customer-oriented individual to join our team as a Call Center Scheduler for our Access Point department. In this role, you will be responsible for scheduling appointments, answering patient inquiries, and ensuring a smooth flow of operations at our call center. To excel in this position, you must have excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. If you are passionate about providing exceptional patient care and have the required qualifications, we would love to have you on our team. Read on to learn more about this exciting opportunity at LifePoint Health.

1. Schedule appointments for patients using our electronic scheduling system.
2. Answer incoming calls and respond to patient inquiries in a professional and courteous manner.
3. Assist patients with rescheduling and canceling appointments as needed.
4. Ensure accurate and timely entry of patient information into our database.
5. Maintain patient confidentiality and adhere to HIPAA guidelines.
6. Collaborate with other departments to ensure smooth flow of operations at the call center.
7. Provide excellent customer service to all patients and visitors.
8. Follow established protocols for handling emergency and urgent calls.
9. Keep track of schedule changes and communicate updates to relevant parties.
10. Troubleshoot and resolve any scheduling conflicts or issues.
11. Monitor call center metrics and report on performance to management.
12. Continuously update and maintain patient records to ensure accuracy.
13. Identify and escalate any patient concerns or complaints to the appropriate department.
14. Stay updated on company policies, procedures, and services to provide accurate information to patients.
15. Attend training sessions and meetings to stay informed on any changes or updates to procedures.
16. Maintain a clean and organized work area.
17. Assist with other administrative tasks as needed.
18. Uphold the mission and values of LifePoint Health in all interactions with patients and colleagues.
19. Adhere to all company policies and procedures.
20. Maintain a positive and professional attitude in all interactions with patients, colleagues, and visitors.

According to JobzMall, the average salary range for a Call Center Scheduler, Access Point in Louisville, KY, USA is $24,000-$33,000 per year. This can vary depending on the specific company, experience level, and additional skills or certifications.

LifePoint Health is an American company that provides healthcare services in growing regions, rural communities and small towns. It was established in 1999 and is headquartered in Brentwood, Tennessee. It operates 89 hospital campuses in 30 states. The company was included in the Hospital Engagement Network by the Department of Health and Human Services, being the only private organization in the country.