Call Center Scheduler, Access Point

We’re seeking an experienced and customer-focused Call Center Scheduler, Access Point to join the LifePoint Health team. In this role, you’ll be responsible for responding to customer inquiries, scheduling appointments, and providing the highest level of customer service. If you possess a strong customer service background, excellent communication and interpersonal skills, and a passionate commitment to providing quality patient care, then we want to hear from you!

Responsibilities:

• Handle customer inquiries and provide timely and accurate information
• Schedule appointments in accordance with customer requests
• Process customer payments accurately and efficiently
• Provide the highest level of customer service to ensure customer satisfaction
• Maintain accurate and organized records of customer interactions
• Develop and maintain positive customer relationships
• Communicate and collaborate effectively with colleagues
• Resolve customer complaints and address customer feedback
• Utilize various software tools to manage customer inquiries and appointments
• Adhere to all company policies and procedures regarding customer service and privacy

According to JobzMall, the average salary range for a Call Center Scheduler, Access Point in Sioux City, IA, USA is $27,000 - $32,000. The salary range is based on the experience of the individual and the market demand.

LifePoint Health is an American company that provides healthcare services in growing regions, rural communities and small towns. It was established in 1999 and is headquartered in Brentwood, Tennessee. It operates 89 hospital campuses in 30 states. The company was included in the Hospital Engagement Network by the Department of Health and Human Services, being the only private organization in the country.