Call Center Scheduler, Access Point

Are you an experienced call center scheduler looking for the opportunity to make a lasting impact with a leading healthcare organization? If so, LifePoint Health is looking for a talented Access Point Call Center Scheduler to join our team. In this role, you will be responsible for scheduling patient appointments using our Access Point scheduling system.To be successful in this role, you will need excellent customer service and communication skills, as well as the ability to manage multiple tasks simultaneously. You must also be detail-oriented and have a positive attitude.We are looking for a motivated individual who is passionate about delivering outstanding service and is eager to join a team of dedicated healthcare professionals. If you have the required qualifications and are looking for a rewarding and challenging opportunity to make a difference, we encourage you to apply!

Responsibilities:

1. Handle incoming calls from patients to schedule appointments using the Access Point scheduling system.
2. Provide exceptional customer service to patients when discussing appointment scheduling.
3. Respond to patient requests and inquiries in a timely and professional manner.
4. Manage multiple tasks simultaneously and efficiently in a fast-paced environment.
5. Utilize Access Point scheduling system to properly document and update patient information.
6. Follow up with patients regarding scheduled appointments.
7. Ensure all patient information is kept confidential and secure.
8. Work collaboratively with other healthcare professionals to provide the best service.
9. Maintain a positive attitude and adhere to LifePoint Health policies and procedures.

According to JobzMall, the average salary range for a Call Center Scheduler, Access Point in Portland, OR, USA is $15 - $21 per hour. The position typically requires a high school diploma or equivalent and may require prior experience in a call center. The job duties of a Call Center Scheduler, Access Point include answering incoming calls, coordinating customer appointments, scheduling callbacks, and providing timely customer service.

LifePoint Health is an American company that provides healthcare services in growing regions, rural communities and small towns. It was established in 1999 and is headquartered in Brentwood, Tennessee. It operates 89 hospital campuses in 30 states. The company was included in the Hospital Engagement Network by the Department of Health and Human Services, being the only private organization in the country.