Call Center Scheduler, Access Point

We are searching for an experienced and highly organized Call Center Scheduler, Access Point at LifePoint Health, to join our team. The ideal candidate for this crucial role will have the required qualifications and be passionate about providing exceptional customer service. As the Call Center Scheduler, Access Point, you will be responsible for managing and coordinating the scheduling of appointments for patient access, as well as providing administrative support to the department.To be successful in this role, you should have strong organizational and multitasking abilities, as well as excellent communication and customer service skills. You should also have a good understanding of medical terminology and have a professional attitude. If you are a self-starter who is passionate about providing exceptional service, we would love to hear from you!

Responsibilities:

1. Manage and coordinate the scheduling of appointments for patient access.
2. Provide administrative support to the department.
3. Demonstrate strong organizational and multitasking abilities.
4. Possess excellent communication and customer service skills.
5. Have a good understanding of medical terminology.
6. Maintain a professional attitude.
7. Ensure that customer needs are met in a timely and efficient manner.
8. Handle customer inquiries and complaints in a polite and professional manner.
9. Monitor customer satisfaction levels.
10. Monitor and update patient records and schedules.

According to JobzMall, the average salary range for a Call Center Scheduler, Access Point in Plano, TX, USA is between $30,000 and $45,000. This range is subject to change depending on experience, qualifications, and the employer.

LifePoint Health is an American company that provides healthcare services in growing regions, rural communities and small towns. It was established in 1999 and is headquartered in Brentwood, Tennessee. It operates 89 hospital campuses in 30 states. The company was included in the Hospital Engagement Network by the Department of Health and Human Services, being the only private organization in the country.