Service Insurance Assistant, Commercial

Are you passionate about providing exceptional customer service and have a strong background in insurance? Do you thrive in a fast-paced and dynamic work environment? If so, Liberty Mutual Insurance is seeking a highly motivated and detail-oriented Service Insurance Assistant to join our Commercial team. As a member of our team, you will play a crucial role in assisting our clients with their insurance needs, ensuring their satisfaction and retention. This is an excellent opportunity for someone who is dedicated to delivering top-notch service and has a strong understanding of insurance policies and procedures. If you are ready to take your career to the next level and make a positive impact, we want to hear from you!

1. Provide exceptional customer service to clients by responding promptly and effectively to their inquiries and concerns related to insurance policies and procedures.
2. Assist clients with policy changes, updates, and renewals to ensure accuracy and compliance with company guidelines.
3. Build and maintain strong relationships with clients to promote customer satisfaction and retention.
4. Collaborate with insurance agents and underwriters to process policy documents and ensure timely and accurate delivery to clients.
5. Conduct policy reviews and audits to identify any discrepancies or potential issues and take appropriate action to resolve them.
6. Stay updated on insurance industry trends, regulations, and company policies to provide accurate and relevant information to clients.
7. Utilize excellent communication and problem-solving skills to address customer complaints and resolve issues in a timely and professional manner.
8. Maintain detailed and accurate records of customer interactions and transactions.
9. Assist in the training and development of new team members to ensure consistent and high-quality service delivery.
10. Continuously seek opportunities to improve processes and procedures to enhance the overall customer experience.

According to JobzMall, the average salary range for a Service Insurance Assistant, Commercial in New York, NY, USA is between $44,000 and $61,000 per year. This may vary depending on factors such as experience, education, and the specific employer.

Liberty Mutual Group is an American diversified global insurer and the third-largest property and casualty insurer in the United States. Based in Boston, Massachusetts, it employs over 45,000 people in more than 900 locations throughout the world. The company, founded in 1912, offers a wide range of insurance products and services, including personal automobile, homeowners, workers' compensation, commercial multiple peril, commercial automobile, general liability, global specialty, group disability, fire and surety. Liberty Mutual Group owns, wholly or in part, local insurance companies in Argentina, Brazil, Chile, China (including Hong Kong), Colombia, Ecuador, India, Ireland, Malaysia, Poland, Portugal, Singapore, Spain, Thailand, Turkey, the United Kingdom, Venezuela and Vietnam.