Liberty Mutual Insurance

Service Insurance Assistant, Commercial

Liberty Mutual Insurance

Boston, MA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a detail-oriented individual with a passion for providing exceptional customer service? Do you have a knack for problem-solving and a strong understanding of insurance policies? Look no further! Liberty Mutual Insurance is seeking a highly motivated Service Insurance Assistant to join our Commercial team. In this role, you will have the opportunity to use your skills and knowledge to assist our clients with their insurance needs. Our ideal candidate has previous experience in the insurance industry and possesses excellent communication skills. Join our team and make a difference in the lives of our customers!

  1. Provide exceptional customer service to clients by promptly and effectively responding to their inquiries and concerns.
  2. Utilize strong problem-solving skills to resolve customer issues and ensure their satisfaction.
  3. Demonstrate a thorough understanding of insurance policies and procedures to assist clients in making informed decisions.
  4. Maintain a high level of attention to detail to accurately process and document client information.
  5. Collaborate with team members to ensure a smooth and efficient workflow in handling customer requests.
  6. Stay up to date on industry changes and updates to effectively communicate information to clients.
  7. Act as a liaison between clients and insurance agents to facilitate communication and provide necessary support.
  8. Assist with policy renewals, endorsements, and claims processing to ensure timely and accurate completion.
  9. Uphold company standards and values by providing ethical and professional service to clients.
  10. Continuously strive to improve customer service processes and procedures to enhance the overall client experience.
Where is this job?
This job is located at Boston, MA, USA
Job Qualifications
  • Bachelor's Degree In Business, Finance, Or A Related Field.

  • Minimum Of 1-2 Years Of Experience In The Insurance Industry, Preferably With A Focus In Commercial Insurance.

  • Proficient In Microsoft Office Suite And Experience Using Insurance-Specific Software.

  • Strong Organizational And Time-Management Skills, With The Ability To Manage Multiple Tasks And Prioritize Effectively.

  • Excellent Communication And Customer Service Skills, With The Ability To Build And Maintain Relationships With Clients, Brokers, And Other Team Members.

Required Skills
  • Communication Skills

  • Data Entry

  • Time Management

  • Attention to detail

  • Problem Solving

  • Organizational Skills

  • customer service

  • Claims Processing

  • Teamwork

  • Policy Administration

  • Insurance Knowledge

Soft Skills
  • Communication

  • Leadership

  • Time management

  • Interpersonal Skills

  • Organization

  • Critical thinking

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Service Insurance Assistant, Commercial in Boston, MA, USA is between $42,000 and $61,000 per year. This may vary depending on factors such as the size and type of the company, years of experience, and specific job responsibilities.

Additional Information
Liberty Mutual Insurance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 29th, 2024
Apply BeforeJuly 20th, 2025
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About Liberty Mutual Insurance

Liberty Mutual Group is an American diversified global insurer and the third-largest property and casualty insurer in the United States. Based in Boston, Massachusetts, it employs over 45,000 people in more than 900 locations throughout the world. The company, founded in 1912, offers a wide range of insurance products and services, including personal automobile, homeowners, workers' compensation, commercial multiple peril, commercial automobile, general liability, global specialty, group disability, fire and surety. Liberty Mutual Group owns, wholly or in part, local insurance companies in Argentina, Brazil, Chile, China (including Hong Kong), Colombia, Ecuador, India, Ireland, Malaysia, Poland, Portugal, Singapore, Spain, Thailand, Turkey, the United Kingdom, Venezuela and Vietnam.

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