Liberty Mutual Insurance

Senior Technical Claims Specialist

Liberty Mutual Insurance

Atlanta, GA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a skilled and experienced insurance claims professional seeking a new challenge? Look no further than Liberty Mutual Insurance! As a Senior Technical Claims Specialist, you will play a critical role in ensuring the efficient and effective handling of complex and high-value claims. We are seeking a dynamic individual with extensive technical knowledge and a passion for providing exceptional customer service. If you have a proven track record of successfully managing complex claims and a desire to make a meaningful impact, we want to hear from you!

  1. Effectively manage complex and high-value insurance claims from start to finish.
  2. Utilize technical knowledge and expertise to accurately assess and evaluate claims.
  3. Ensure timely and efficient handling of all assigned claims.
  4. Communicate with policyholders, claimants, and other parties involved in the claims process, providing exceptional customer service.
  5. Analyze coverage and determine appropriate reserves and settlements.
  6. Investigate and gather all necessary information and documentation to support claims decisions.
  7. Collaborate with other teams and departments within the company to ensure seamless claims handling.
  8. Stay up-to-date on industry trends, regulations, and best practices related to claims handling.
  9. Train and mentor junior claims specialists.
  10. Maintain accurate and detailed records of all claims activities.
  11. Identify and implement process improvements to increase efficiency and effectiveness.
  12. Adhere to company policies, procedures, and guidelines.
  13. Handle sensitive and confidential information with discretion.
  14. Represent the company in a professional and ethical manner at all times.
  15. Continuously strive to provide high-quality service and exceed customer expectations.
Where is this job?
This job is located at Atlanta, GA, USA
Job Qualifications
  • Extensive Knowledge Of Insurance Policies And Procedures: A Senior Technical Claims Specialist At Liberty Mutual Insurance Should Have A Deep Understanding Of Insurance Policies, Including Coverage And Exclusions, As Well As The Claims Handling Process.

  • Strong Analytical And Problem-Solving Skills: This Role Requires The Ability To Analyze Complex Claims And Make Sound Decisions Based On Policy Language And Legal Statutes. A Senior Technical Claims Specialist Must Also Be Able To Identify And Resolve Issues Efficiently And Effectively.

  • Experience In Handling High-Value And Complex Claims: Liberty Mutual Insurance Deals With A Wide Range Of Claims, Including High-Value And Complex Ones. As A Senior Technical Claims Specialist, Candidates Should Have Experience In Handling Similar Claims And Be Able To Provide Guidance And Support To Other Team Members.

  • Excellent Communication And Negotiation Skills: This Role Involves Communicating With Various Stakeholders, Including Policyholders, Attorneys, And Internal Teams. A Successful Senior Technical Claims Specialist Should Be An Effective Communicator, Both Verbally And In Writing, And Have Strong Negotiation Skills To Achieve Favorable Outcomes.

  • Knowledge Of Industry Regulations And Trends: Liberty Mutual Insurance Operates In A Highly Regulated Industry, And A Senior Technical Claims Specialist Should Have A Thorough Understanding Of State And Federal Regulations. Additionally, Staying Up-To-Date With Industry Trends And Best Practices Is Essential For Providing Top-Quality Service To Customers.

Required Skills
  • Data Analysis

  • Communication

  • Time Management

  • Problem Solving

  • Negotiation

  • customer service

  • Claims Management

  • Risk assessment

  • Attention to

  • Investigation

  • Policy Interpretation

  • Insurance Knowledge

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Organization

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Senior Technical Claims Specialist in Atlanta, GA, USA is $66,000 - $111,000 per year. This range may vary depending on factors such as experience, qualifications, and the specific company and industry the individual is working in.

Additional Information
Liberty Mutual Insurance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 11th, 2025
Apply BeforeApril 11th, 2026
This job posting is from a verified source. 
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About Liberty Mutual Insurance

Liberty Mutual Group is an American diversified global insurer and the third-largest property and casualty insurer in the United States. Based in Boston, Massachusetts, it employs over 45,000 people in more than 900 locations throughout the world. The company, founded in 1912, offers a wide range of insurance products and services, including personal automobile, homeowners, workers' compensation, commercial multiple peril, commercial automobile, general liability, global specialty, group disability, fire and surety. Liberty Mutual Group owns, wholly or in part, local insurance companies in Argentina, Brazil, Chile, China (including Hong Kong), Colombia, Ecuador, India, Ireland, Malaysia, Poland, Portugal, Singapore, Spain, Thailand, Turkey, the United Kingdom, Venezuela and Vietnam.

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