Senior Technical Claims Specialist

Are you a seasoned insurance professional with a passion for helping others? Do you have extensive experience in handling complex claims and providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Liberty Mutual Insurance as a Senior Technical Claims Specialist.In this role, you will be responsible for managing a caseload of high complexity claims, utilizing your expertise to investigate, evaluate, and negotiate settlements in a timely and efficient manner. You will also serve as a mentor and resource for other claims specialists, providing guidance and support to ensure the delivery of top-notch service to our customers.To excel in this role, you must have a deep understanding of insurance policies and procedures, excellent communication skills, and the ability to handle challenging situations with empathy and professionalism. A minimum of 5 years of experience in handling technical claims is required, along with a Bachelor's degree in a related field.Join our team and make a meaningful impact on the lives of our customers while advancing your career in the insurance industry. Apply now and become a part of the Liberty Mutual family!

1. Manage a caseload of high complexity claims and ensure timely resolution.
2. Utilize expertise to investigate and evaluate claims, making fair and accurate decisions.
3. Negotiate settlements with claimants and other involved parties.
4. Serve as a mentor and resource for other claims specialists, providing guidance and support.
5. Maintain a thorough understanding of insurance policies and procedures.
6. Communicate effectively with customers, providing exceptional customer service.
7. Handle challenging situations with empathy and professionalism.
8. Stay up-to-date with industry developments and trends.
9. Collaborate with other team members to improve processes and procedures.
10. Adhere to company policies and procedures, as well as legal requirements.
11. Meet performance metrics and goals set by the company.
12. Keep accurate and detailed records of claims and related activities.
13. Provide support and assistance to other departments as needed.
14. Continuously strive to improve and enhance the customer experience.
15. Represent the company in a positive and professional manner at all times.

According to JobzMall, the average salary range for a Senior Technical Claims Specialist in Boston, MA, USA is between $67,000 - $90,000 per year. However, this can vary depending on the specific company, experience level, and industry. Other factors such as bonuses, benefits, and location may also impact the salary range. It is best to research specific companies or job listings for more accurate salary information.

Liberty Mutual Group is an American diversified global insurer and the third-largest property and casualty insurer in the United States. Based in Boston, Massachusetts, it employs over 45,000 people in more than 900 locations throughout the world. The company, founded in 1912, offers a wide range of insurance products and services, including personal automobile, homeowners, workers' compensation, commercial multiple peril, commercial automobile, general liability, global specialty, group disability, fire and surety. Liberty Mutual Group owns, wholly or in part, local insurance companies in Argentina, Brazil, Chile, China (including Hong Kong), Colombia, Ecuador, India, Ireland, Malaysia, Poland, Portugal, Singapore, Spain, Thailand, Turkey, the United Kingdom, Venezuela and Vietnam.