Senior Claims Specialist
Welcome to Liberty Mutual Insurance! We are currently seeking a highly skilled and experienced Senior Claims Specialist to join our dedicated team. As a Senior Claims Specialist, you will play a crucial role in ensuring our customers receive fair and timely claims settlements. This position requires a strong attention to detail, excellent communication skills, and a deep understanding of insurance policies and procedures. If you are a driven and compassionate individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. Read on to learn more about the qualifications and responsibilities for this role.
- Evaluate and process complex insurance claims in a timely and efficient manner.
- Ensure that all claims are handled in accordance with company policies and procedures.
- Investigate and gather all necessary information to accurately determine coverage and liability.
- Communicate with customers, agents, and other involved parties to provide updates on claim status and address any concerns or questions.
- Review and analyze claims data to identify trends and opportunities for improvement.
- Provide guidance and support to junior claims specialists.
- Collaborate with other departments and teams to resolve complex and escalated claim issues.
- Maintain accurate and detailed claim records and documentation.
- Keep up-to-date with industry regulations and changes in insurance policies.
- Participate in training and development opportunities to enhance knowledge and skills.
- Serve as a point of contact for internal and external stakeholders regarding claims-related inquiries.
- Adhere to strict confidentiality guidelines when handling sensitive information.
- Identify and implement process improvements to enhance efficiency and customer satisfaction.
- Assist with special projects and initiatives as assigned by management.
- Uphold the company's values and promote a positive and inclusive work environment.
Extensive Experience In Claims Handling: A Senior Claims Specialist At Liberty Mutual Insurance Should Have A Minimum Of 7 Years Of Experience In Claims Handling, With A Proven Track Record Of Successfully Managing Complex Claims.
Strong Knowledge Of Insurance Policies And Regulations: An Ideal Candidate Should Have A Deep Understanding Of Insurance Policies, Coverage Options, And State Regulations Pertaining To Claims Handling. This Knowledge Is Crucial In Accurately Assessing And Resolving Claims.
Excellent Communication And Negotiation Skills: As A Senior Claims Specialist, Effective Communication And Negotiation Skills Are Essential. The Ability To Clearly Articulate Complex Information To Customers, Colleagues, And Other Stakeholders Is Critical In Resolving Claims Efficiently.
Analytical And Problem-Solving Abilities: The Role Of A Senior Claims Specialist Involves Analyzing Information, Identifying Patterns, And Making Informed Decisions. The Ideal Candidate Should Possess Strong Analytical And Problem-Solving Skills To Assess Claims Accurately And Make Fair Settlements.
Team Management And Leadership Skills: A Senior Claims Specialist Is Expected To Lead A Team Of Claims Adjusters, Providing Guidance And Support To Ensure Timely And Accurate Resolution Of Claims. Thus, Candidates Should Have Experience In Team Management And Leadership, With The Ability To Motivate And Develop Team Members.
Data Analysis
Communication
Time Management
Negotiation
customer service
Analytical Thinking
Decision Making
Claims Management
Risk assessment
Problem-Solving
Investigation
Policy Interpretation
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Customer Service Orientation
According to JobzMall, the average salary range for a Senior Claims Specialist in Suwanee, GA 30024, USA is $60,000 to $80,000 per year. This can vary depending on the specific company, level of experience, and skills of the individual.
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Liberty Mutual Group is an American diversified global insurer and the third-largest property and casualty insurer in the United States. Based in Boston, Massachusetts, it employs over 45,000 people in more than 900 locations throughout the world. The company, founded in 1912, offers a wide range of insurance products and services, including personal automobile, homeowners, workers' compensation, commercial multiple peril, commercial automobile, general liability, global specialty, group disability, fire and surety. Liberty Mutual Group owns, wholly or in part, local insurance companies in Argentina, Brazil, Chile, China (including Hong Kong), Colombia, Ecuador, India, Ireland, Malaysia, Poland, Portugal, Singapore, Spain, Thailand, Turkey, the United Kingdom, Venezuela and Vietnam.
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