Senior Claims Representative

Are you a highly motivated and experienced insurance professional looking for a new challenge? Do you have a passion for helping others and a strong understanding of the claims process? If so, Liberty Mutual Insurance is seeking a Senior Claims Representative to join our team.In this role, you will be responsible for managing complex claims and providing exceptional customer service to our policyholders. You will use your in-depth knowledge of insurance policies and procedures to investigate, negotiate, and settle claims in a timely and accurate manner.To excel in this position, you must have at least 5 years of experience in the insurance industry, with a strong background in claims handling. A Bachelor's degree is preferred, along with excellent communication skills, analytical thinking, and the ability to work independently.At Liberty Mutual Insurance, we value diversity and inclusion and are committed to providing our employees with a positive and supportive work environment. Join our team and make a difference in the lives of our customers every day.

1. Manage complex insurance claims in an efficient and timely manner.
2. Investigate and evaluate claims by gathering pertinent information and analyzing policy coverage.
3. Negotiate settlements with policyholders, attorneys, and other involved parties.
4. Provide exceptional customer service to policyholders by addressing their concerns and answering any questions they may have.
5. Utilize in-depth knowledge of insurance policies, procedures, and regulations to accurately assess and handle claims.
6. Maintain accurate and detailed documentation of all claims and related activities.
7. Collaborate with internal teams, such as underwriting and legal, to resolve complex claims.
8. Keep up-to-date with industry developments and changes in policies and procedures.
9. Mentor and train junior claims representatives as needed.
10. Adhere to company and industry ethical standards and best practices.
11. Maintain a high level of professionalism and confidentiality in all interactions.
12. Communicate effectively with both internal and external stakeholders, including policyholders, attorneys, and management.
13. Work independently and prioritize workload to meet deadlines.
14. Represent the company in a positive and professional manner at all times.
15. Uphold and promote the company's commitment to diversity and inclusion.
16. Continuously strive for personal and professional growth and development in the insurance industry.

According to JobzMall, the average salary range for a Senior Claims Representative in Boston, MA, USA is between $62,000 and $79,000 per year. This can vary based on factors such as the specific company, industry, years of experience, and additional skills and certifications. Some senior claims representatives may also receive bonuses and other benefits as part of their compensation package.

Liberty Mutual Group is an American diversified global insurer and the third-largest property and casualty insurer in the United States. Based in Boston, Massachusetts, it employs over 45,000 people in more than 900 locations throughout the world. The company, founded in 1912, offers a wide range of insurance products and services, including personal automobile, homeowners, workers' compensation, commercial multiple peril, commercial automobile, general liability, global specialty, group disability, fire and surety. Liberty Mutual Group owns, wholly or in part, local insurance companies in Argentina, Brazil, Chile, China (including Hong Kong), Colombia, Ecuador, India, Ireland, Malaysia, Poland, Portugal, Singapore, Spain, Thailand, Turkey, the United Kingdom, Venezuela and Vietnam.