Liberty Mutual Insurance

Complex Claims Specialist, Professional Liability Claims

Liberty Mutual Insurance

Remote
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a highly skilled and experienced insurance professional with a passion for handling complex claims? Do you have a strong background in professional liability claims and a deep understanding of the insurance industry? If so, we have an exciting opportunity for you to join our team at Liberty Mutual Insurance as a Complex Claims Specialist for Professional Liability Claims. As a member of our team, you will have the opportunity to utilize your expertise and make a significant impact in the lives of our customers. We are looking for a detail-oriented, analytical, and empathetic individual who is dedicated to providing exceptional customer service. If this sounds like you, we encourage you to apply and become a part of our dynamic team.

  1. Assess and investigate complex professional liability claims to determine coverage and liability.
  2. Develop and implement effective and efficient claim strategies.
  3. Review and interpret policy language to ensure accurate coverage determination.
  4. Utilize industry knowledge and expertise to analyze and evaluate complex claims.
  5. Collaborate with internal and external stakeholders, including legal counsel, to manage and resolve claims.
  6. Provide exceptional customer service to clients throughout the claims process.
  7. Maintain accurate and thorough claim documentation and records.
  8. Stay updated on industry trends and changes in laws and regulations related to professional liability claims.
  9. Utilize strong negotiation skills to reach fair and equitable settlements.
  10. Act as a subject matter expert and provide guidance and support to less experienced team members.
  11. Communicate claim updates and decisions effectively to all parties involved.
  12. Identify potential fraudulent claims and take appropriate action.
  13. Build and maintain strong relationships with clients and business partners.
  14. Meet and exceed performance metrics and goals set by the company.
  15. Participate in training and development programs to enhance skills and knowledge.
  16. Adhere to company policies and procedures.
  17. Maintain confidentiality and handle sensitive information with discretion.
Where is this job?
This job opening is listed as 100% remote
Job Qualifications
  • Extensive Knowledge Of Professional Liability Insurance Policies And Coverage: A Complex Claims Specialist Must Have A Deep Understanding Of The Various Types Of Professional Liability Insurance And The Coverage They Offer. This Includes Understanding The Nuances Of Different Policies And How They Apply To Complex Claims.

  • Strong Analytical And Problem-Solving Skills: This Role Requires The Ability To Analyze Complex Information And Make Sound Decisions Based On It. A Complex Claims Specialist Must Be Able To Think Critically And Creatively To Develop Effective Solutions For Challenging Claims.

  • Experience Handling High-Value And Complex Claims: Liberty Mutual Insurance Deals With A Wide Range Of Claims, Including High-Value And Complex Ones. As Such, A Complex Claims Specialist Should Have Experience Handling These Types Of Claims And Be Comfortable Managing Them From Start To Finish.

  • Excellent Communication And Negotiation Skills: As A Liaison Between The Insured And The Insurer, A Complex Claims Specialist Must Possess Excellent Communication And Negotiation Skills. They Must Be Able To Effectively Communicate Complex Information To Various Stakeholders And Negotiate Settlements In A Fair And Professional Manner.

  • Ability To Work Independently And As Part Of A Team: A Complex Claims Specialist Should Be Able To Work Independently, But Also Collaboratively With Other Team Members. They Must Be Able To Manage Their Own Workload, While Also Working With Others To Ensure All Aspects Of A Claim Are Handled Efficiently And Effectively.

Required Skills
  • Communication Skills

  • Time Management

  • Negotiation skills

  • Attention to detail

  • Problem Solving

  • Analytical Thinking

  • Risk assessment

  • Investigative skills

  • Coverage analysis

  • Legal Knowledge

  • Claim Evaluation

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Complex Claims Specialist, Professional Liability Claims is between $65,000 and $95,000 per year. Factors such as location, experience, and the specific company may impact the exact salary for this role.

Additional Information
Liberty Mutual Insurance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 11th, 2025
Apply BeforeApril 11th, 2026
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About Liberty Mutual Insurance

Liberty Mutual Group is an American diversified global insurer and the third-largest property and casualty insurer in the United States. Based in Boston, Massachusetts, it employs over 45,000 people in more than 900 locations throughout the world. The company, founded in 1912, offers a wide range of insurance products and services, including personal automobile, homeowners, workers' compensation, commercial multiple peril, commercial automobile, general liability, global specialty, group disability, fire and surety. Liberty Mutual Group owns, wholly or in part, local insurance companies in Argentina, Brazil, Chile, China (including Hong Kong), Colombia, Ecuador, India, Ireland, Malaysia, Poland, Portugal, Singapore, Spain, Thailand, Turkey, the United Kingdom, Venezuela and Vietnam.

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