Liberty Mutual Insurance

Claims Officer, Cyber Claims

Liberty Mutual Insurance

Remote
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Do you have a passion for protecting individuals and businesses from cyber risks? Are you looking for an opportunity to utilize your expertise in claims handling in an ever-evolving and challenging field? If so, you may be the perfect fit for our team at Liberty Mutual Insurance as a Claims Officer for Cyber Claims. In this role, you will have the opportunity to investigate and evaluate cyber claims, collaborate with internal and external stakeholders, and provide exceptional customer service to our clients. We are seeking a highly motivated and detail-oriented individual with a strong background in claims handling and a deep understanding of cyber risks. Join us in our mission to safeguard our customers' digital assets and make a difference in the fast-paced world of cyber insurance.

  1. Investigate and evaluate cyber claims to determine coverage and liability.
  2. Collaborate with internal and external stakeholders to gather necessary information and evidence for claims handling.
  3. Utilize expertise in claims handling to accurately assess damages and negotiate settlements.
  4. Provide exceptional customer service to clients throughout the claims process.
  5. Stay up-to-date on industry trends and developments in cyber risks to effectively handle claims.
  6. Maintain accurate and detailed records of claims and communicate updates to relevant parties.
  7. Conduct thorough investigations to identify potential fraud or suspicious activity.
  8. Prepare and present reports on claim status and trends to management.
  9. Act as a subject matter expert on cyber risks and claims handling for both internal and external stakeholders.
  10. Continuously improve and streamline claims processes to ensure efficiency and effectiveness.
  11. Adhere to company policies and procedures, as well as state and federal regulations.
  12. Collaborate with underwriting and risk management teams to provide insights and recommendations for risk mitigation strategies.
  13. Assist with training and mentoring new team members.
  14. Represent the company in a professional and ethical manner at all times.
Where is this job?
This job opening is listed as 100% remote
Job Qualifications
  • Knowledge Of Cybersecurity: A Claims Officer For Cyber Claims At Liberty Mutual Insurance Should Have A Strong Understanding Of Cybersecurity Principles, Threats, And Risk Management Strategies. This Includes Knowledge Of The Latest Industry Trends And Best Practices.

  • Experience With Claims Management: Candidates Should Have A Minimum Of 3-5 Years Of Experience In Claims Management, Preferably In The Cyber Insurance Field. This Includes A Proven Track Record Of Effectively Managing Complex Claims And Providing Exceptional Customer Service.

  • Analytical Skills: A Claims Officer Must Have Strong Analytical Skills To Review And Assess Cyber-Related Claims. This Includes The Ability To Identify And Evaluate Potential Coverage Issues, Analyze Data And Information, And Make Sound Decisions Based On The Findings.

  • Communication Skills: Excellent Communication Skills Are Essential For This Role, As The Claims Officer Will Be Responsible For Communicating With Policyholders, Legal Representatives, And Other Stakeholders Throughout The Claims Process. This Includes The Ability To Explain Complex Information In A Clear And Concise Manner.

  • Attention To Detail: Cyber Claims Can Be Complex And Require A High Level Of Attention To Detail. The Ideal Candidate Should Have A Keen Eye For Detail And The Ability To Thoroughly Investigate And Document All Aspects Of A Claim To Ensure Accurate And Timely Resolution.

Required Skills
  • Documentation

  • Data Analysis

  • Communication

  • Time Management

  • Negotiation

  • Conflict Resolution

  • customer service

  • Policy Analysis

  • Risk assessment

  • Fraud detection

  • Investigation

  • Coverage Determination

Soft Skills
  • Communication

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Organizational skills

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Claims Officer, Cyber Claims is between $60,000 to $100,000 per year. However, this can vary depending on various factors such as experience, location, and company size. Some entry-level positions may start at a lower salary, while those with more experience and in larger companies may earn a higher salary. Additionally, bonuses and other benefits may also be included in the overall compensation package for a Claims Officer in this field

Additional Information
Liberty Mutual Insurance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 30th, 2024
Apply BeforeJanuary 14th, 2026
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About Liberty Mutual Insurance

Liberty Mutual Group is an American diversified global insurer and the third-largest property and casualty insurer in the United States. Based in Boston, Massachusetts, it employs over 45,000 people in more than 900 locations throughout the world. The company, founded in 1912, offers a wide range of insurance products and services, including personal automobile, homeowners, workers' compensation, commercial multiple peril, commercial automobile, general liability, global specialty, group disability, fire and surety. Liberty Mutual Group owns, wholly or in part, local insurance companies in Argentina, Brazil, Chile, China (including Hong Kong), Colombia, Ecuador, India, Ireland, Malaysia, Poland, Portugal, Singapore, Spain, Thailand, Turkey, the United Kingdom, Venezuela and Vietnam.

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