Auto Claims Resolution Representative

Are you passionate about providing exceptional customer service and resolving complex issues? Do you have a keen eye for detail and the ability to think critically? If so, Liberty Mutual Insurance is seeking an Auto Claims Resolution Representative to join our dynamic team. In this role, you will have the opportunity to use your strong communication and problem-solving skills to efficiently handle auto claims and ensure prompt and fair resolutions for our customers. As a representative of Liberty Mutual, you will play a vital role in upholding our commitment to providing top-notch service and support to our valued policyholders. If you are driven, empathetic, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

1. Respond to customer inquiries and complaints in a timely and professional manner.
2. Investigate and analyze complex auto claims to determine coverage and liability.
3. Gather and evaluate evidence, including police reports, photos, and witness statements, to make accurate and fair decisions.
4. Communicate with customers, insurance agents, and other parties involved in the claim to provide updates and gather additional information.
5. Negotiate and settle claims within given authority limits, and escalate to a supervisor when necessary.
6. Maintain accurate and detailed records of all claim activity and documentation.
7. Follow company procedures and guidelines to ensure compliance with state regulations and company policies.
8. Continuously seek ways to improve processes and customer experience.
9. Handle confidential information with discretion and professionalism.
10. Collaborate with team members and other departments to provide a seamless and efficient claims process.
11. Keep up-to-date on industry trends and changes in insurance policies and regulations.
12. Uphold Liberty Mutual's commitment to providing exceptional customer service and satisfaction.
13. Adhere to company values and standards of conduct.
14. Participate in ongoing training and development opportunities to enhance job knowledge and skills.
15. Contribute to a positive and supportive team environment.

According to JobzMall, the average salary range for a Auto Claims Resolution Representative in Lake Mary, FL 32746, USA is $40,000-$50,000 per year. This may vary depending on the specific company, years of experience, and other factors.

Liberty Mutual Group is an American diversified global insurer and the third-largest property and casualty insurer in the United States. Based in Boston, Massachusetts, it employs over 45,000 people in more than 900 locations throughout the world. The company, founded in 1912, offers a wide range of insurance products and services, including personal automobile, homeowners, workers' compensation, commercial multiple peril, commercial automobile, general liability, global specialty, group disability, fire and surety. Liberty Mutual Group owns, wholly or in part, local insurance companies in Argentina, Brazil, Chile, China (including Hong Kong), Colombia, Ecuador, India, Ireland, Malaysia, Poland, Portugal, Singapore, Spain, Thailand, Turkey, the United Kingdom, Venezuela and Vietnam.