Field Technical Manager

Are you a tech-savvy, customer-focused individual with a passion for innovation? Do you have strong leadership skills and a knack for problem-solving? Look no further, as LG Electronics is seeking a highly motivated Field Technical Manager to join our dynamic team. As a global leader in consumer electronics, LG is committed to delivering innovative products and exceptional customer service. We are seeking a driven individual with a background in technical support and management to oversee our field technical team and deliver top-notch technical support to our customers. If you have the necessary qualifications and a passion for driving technology forward, we want to hear from you!

1. Oversee and manage a team of field technical support professionals, providing guidance, training, and support as needed.
2. Develop and implement strategies to improve the overall performance and efficiency of the field technical team.
3. Monitor and analyze team metrics and performance to identify areas for improvement and implement corrective action plans.
4. Ensure timely and effective resolution of customer technical issues by providing direct support to the team and utilizing resources and tools available.
5. Collaborate with other departments, including engineering and product development, to identify and address recurring technical issues and enhance product design and functionality.
6. Stay up-to-date with industry trends and new technologies to continuously improve technical knowledge and skills of the team.
7. Develop and maintain strong relationships with key customers to understand their needs and provide tailored technical support solutions.
8. Represent the company as a technical expert in meetings with clients, partners, and other stakeholders.
9. Monitor and manage the budget and resources allocated for the field technical team, ensuring efficient and cost-effective operations.
10. Continuously evaluate and improve processes and procedures to enhance the overall customer experience and increase customer satisfaction.
11. Provide regular reports and updates to senior management on the performance of the field technical team and any relevant issues or concerns.
12. Foster a positive and collaborative work environment within the team, encouraging teamwork, open communication, and a customer-centric approach.
13. Adhere to company policies and procedures, ensuring compliance with all relevant regulations and standards.
14. Act as a mentor and coach to team members, promoting professional development and career growth opportunities.

According to JobzMall, the average salary range for a Field Technical Manager in Lansing, MI, USA is between $85,000 and $110,000 per year. This may vary depending on factors such as experience, education, and the specific company or industry the manager works in.

LG Electronics, Inc. engages in the manufacturing of display devices, home appliances, multimedia goods, electronic parts and develops software. It operates through the following business areas: Home Entertainment, Mobile Communications, Home Appliance, Air-Conditioning, Energy Solution and Independent business area.