LG Electronics

Field Service Technician

LG Electronics
New Jersey, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to LG Electronics! We are a global leader in technology and innovation, dedicated to enhancing our customers' lives through our innovative products. As a Field Service Technician, you will be an integral part of our team, providing exceptional service and technical support to our valued customers. We are seeking individuals who are passionate about technology, possess strong problem-solving skills, and have a customer-centric mindset. If you are looking for a challenging and rewarding career with a dynamic company, we encourage you to apply for this exciting opportunity.

  1. Provide exceptional customer service and technical support to LG Electronics customers.
  2. Troubleshoot and resolve technical issues with LG products.
  3. Install and set up LG products at customer locations.
  4. Conduct routine maintenance and repairs on LG products.
  5. Educate customers on the features and functions of LG products.
  6. Keep accurate records of service calls, repairs, and inventory.
  7. Communicate effectively with customers to schedule appointments and provide updates on service requests.
  8. Collaborate with other members of the team to share knowledge and best practices.
  9. Stay up-to-date on the latest LG products and technologies.
  10. Follow all safety procedures and protocols while performing duties.
  11. Maintain a professional and courteous demeanor at all times.
  12. Meet productivity and performance targets set by the company.
  13. Continuously strive to improve processes and procedures for better customer satisfaction.
  14. Represent LG Electronics in a positive manner at all times.
  15. Travel to various customer locations as needed.
  16. Adhere to company policies and procedures.
  17. Attend training and development programs to enhance technical skills and knowledge.
  18. Report any product issues or concerns to superiors.
  19. Collaborate with internal teams to provide feedback on product performance and customer feedback.
  20. Contribute to a positive and supportive team culture.
Where is this job?
This job is located at New Jersey, USA
Job Qualifications

  • Technical Expertise: A Field Service Technician At Lg Electronics Should Have Strong Technical Knowledge And Skills In Repairing And Maintaining Electronic Devices And Appliances, Including Troubleshooting And Diagnosing Complex Issues.

  • Customer Service Skills: As A Representative Of Lg Electronics, The Field Service Technician Should Possess Excellent Customer Service Skills To Effectively Communicate With Clients, Understand Their Needs, And Provide Satisfactory Solutions.

  • Time Management And Organization: Field Service Technicians Are Often Required To Work In A Fast-Paced Environment, Managing Multiple Tasks And Appointments. Therefore, Strong Time Management And Organizational Skills Are Essential For This Role.

  • Teamwork And Collaboration: Lg Electronics Values Teamwork And Collaboration Among Its Employees. A Field Service Technician Should Be Able To Work Well With The Team, Sharing Knowledge And Resources To Achieve Common Goals.

  • Adaptability And Flexibility: The Role Of A Field Service Technician May Require Working In Different Locations, With Varying Work Schedules, And Handling Unexpected Situations. Hence, Candidates Should Be Adaptable And Flexible To Adjust To Changing Circumstances And Deliver Quality Service To Customers.

Required Skills

  • Quality Assurance

  • Communication

  • Time Management

  • Product knowledge

  • Multitasking

  • customer service

  • equipment maintenance

  • Problem-Solving

  • Adaptability

  • Technical Troubleshooting

  • Diagnostics

  • Repair Techniques

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Field Service Technician in New Jersey, USA is between $52,000 and $78,000 per year. This can vary based on experience, location, and specific job duties. Some Field Service Technicians may earn more or less than this range.

Additional Information
LG Electronics is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 4th, 2025
Apply BeforeApril 11th, 2026
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About LG Electronics

LG Electronics, Inc. engages in the manufacturing of display devices, home appliances, multimedia goods, electronic parts and develops software. It operates through the following business areas: Home Entertainment, Mobile Communications, Home Appliance, Air-Conditioning, Energy Solution and Independent business area.

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