Lenovo

Technical Support Specialist

Lenovo
Morrisville, NC, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a tech-savvy individual who has a passion for delivering excellent customer service? Lenovo is looking for a Technical Support Specialist to join our team and help create a positive customer experience. As a Technical Support Specialist, you will be responsible for troubleshooting hardware, software, and network-related issues. You will also be the go-to person for customers who have inquiries about product features and warranties.To be successful in this role, you should have excellent problem-solving skills, be well-versed in networking technologies, and have a customer-first mentality. You must also be able to communicate effectively with customers across multiple channels. In addition, you should be able to establish and maintain positive relationships with customers and colleagues.If you have what it takes to serve as Lenovo's Technical Support Specialist, we look forward to hearing from you.

Responsibilities:

  1. Troubleshoot hardware, software, and network-related issues.
  2. Provide technical support to customers with inquiries about product features and warranties.
  3. Utilize problem-solving skills to resolve customer issues.
  4. Maintain up-to-date knowledge of networking technologies.
  5. Communicate effectively with customers across multiple channels.
  6. Establish and maintain positive relationships with customers and colleagues.
  7. Provide excellent customer service.
  8. Create a positive customer experience.
Where is this job?
This job is located at Morrisville, NC, USA
Job Qualifications

  • Ability To Work Independently And As Part Of A Team

  • Knowledge Of Lenovo Products And Services

  • Ability To Learn New Technologies Quickly

  • Ability To Troubleshoot Hardware And Software Issues

  • Excellent Communication And Customer Service Skills

  • Knowledge Of Windows And Mac Operating Systems

  • Proficiency In Microsoft Office Applications

  • Familiarity With Computer Networking And Security

Required Skills

  • Networking

  • Troubleshooting

  • Data Analysis

  • Network Security

  • Communication

  • customer service

  • Technical Documentation

  • IT support

  • Problem-Solving

  • PC repair

  • Software Installation

  • System Administration

  • Helpdesk

  • Diagnostics

  • Hardware Configuration

Soft Skills

  • Communication

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Critical thinking

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Technical Support Specialist in Morrisville, NC, USA is between $37,000 and $50,000 per year. This range may vary depending on experience and qualifications.

Additional Information
Lenovo is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 20th, 2023
Apply BeforeJune 21st, 2025
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About Lenovo

Lenovo Group Ltd. is a company engaged in the developing, manufacturing and marketing technology products and services. The company products include laptops, tablets, desktops and all-in-ones, workstations, smartphones, servers, accessories and software. It operates its business through four geographical segments: China, Asia Pacific, Europe-Middle East-Africa and Americas.

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