Technical Manager - ServiceNow Platform

Are you a highly skilled and motivated individual with a passion for technology and service management? Do you thrive in a fast-paced and dynamic environment? If so, then Lenovo has an exciting opportunity for you as a Technical Manager for our ServiceNow Platform.As a Technical Manager, you will be responsible for overseeing the development, implementation, and maintenance of our ServiceNow platform, ensuring it meets the evolving needs of our business. You will work closely with cross-functional teams to identify and prioritize technical requirements, while also providing expert guidance and support to ensure the platform is optimized for efficiency and effectiveness.To excel in this role, you should have a strong technical background and a deep understanding of ServiceNow, as well as experience managing and leading a team. Additionally, we are looking for someone who is highly organized, detail-oriented, and possesses excellent communication and problem-solving skills.If you are a proactive and results-driven professional with a passion for technology and service management, we want to hear from you! Join us at Lenovo and be a part of our innovative and dynamic team.

1. Oversee the development, implementation, and maintenance of the ServiceNow platform to ensure it meets the evolving needs of the business.
2. Collaborate with cross-functional teams to identify and prioritize technical requirements for the ServiceNow platform.
3. Provide expert guidance and support to ensure the platform is optimized for efficiency and effectiveness.
4. Manage and lead a team of technical professionals, providing mentorship, coaching, and performance evaluations.
5. Ensure the ServiceNow platform is in compliance with company standards and best practices.
6. Identify and implement process improvements to streamline workflows and increase efficiency.
7. Stay up-to-date with industry trends and advancements in ServiceNow technology to continually improve the platform.
8. Communicate technical updates and changes to relevant stakeholders, including senior management.
9. Troubleshoot and resolve complex technical issues related to the ServiceNow platform.
10. Develop and maintain documentation, including user guides and training materials, for the ServiceNow platform.
11. Collaborate with internal and external partners to integrate other systems and applications with the ServiceNow platform.
12. Work with vendors and service providers to manage contracts and ensure timely delivery of services.
13. Conduct regular audits and testing to ensure the integrity and security of the ServiceNow platform.
14. Train and onboard new team members and provide ongoing training and development opportunities for existing team members.
15. Proactively identify potential risks and issues related to the ServiceNow platform and develop mitigation strategies.

According to JobzMall, the average salary range for a Technical Manager - ServiceNow Platform in Bengaluru, Karnataka, India is between ₹2,000,000 - ₹3,000,000 per year. This would equate to approximately $27,000 - $40,000 USD per year. However, salaries can vary depending on factors such as experience, qualifications, and the specific company and industry.

Lenovo Group Ltd. is a company engaged in the developing, manufacturing and marketing technology products and services. The company products include laptops, tablets, desktops and all-in-ones, workstations, smartphones, servers, accessories and software. It operates its business through four geographical segments: China, Asia Pacific, Europe-Middle East-Africa and Americas.