Lenovo

Technical Account Manager (TAM) – GA FSI Vertical

Lenovo
Morrisville, NC, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to Lenovo, a global technology leader in the PC and mobile industry. We are currently seeking a highly skilled Technical Account Manager (TAM) to join our growing team in the GA FSI Vertical. In this role, you will be responsible for managing and maintaining relationships with our key clients in the financial services industry. We are looking for a passionate and customer-focused individual with a strong technical background and excellent communication skills. If you thrive in a fast-paced, dynamic environment and have a passion for delivering exceptional service, we want to hear from you!

  1. Manage and maintain relationships with key clients in the financial services industry.
  2. Serve as the primary point of contact for all technical inquiries and issues related to Lenovo products and services.
  3. Collaborate with cross-functional teams to ensure timely and effective resolution of client concerns.
  4. Develop a deep understanding of clients' business goals and objectives and provide tailored solutions to meet their needs.
  5. Conduct regular account reviews and proactively identify new business opportunities within existing accounts.
  6. Stay up-to-date with industry trends and advancements in technology to provide clients with informed recommendations.
  7. Create and deliver product presentations, demos, and trainings to clients as needed.
  8. Maintain accurate and thorough documentation of client interactions and activities in CRM systems.
  9. Work closely with sales teams to identify and pursue new business opportunities in the financial services industry.
  10. Serve as a brand ambassador for Lenovo, promoting our products and services to clients and at industry events.
  11. Collaborate with internal teams to ensure timely and accurate delivery of products and services to clients.
  12. Provide exceptional customer service and support, going above and beyond to ensure client satisfaction.
  13. Travel to client locations as needed to build and maintain relationships and provide on-site support.
  14. Continuously strive to improve processes and procedures to increase efficiency and enhance the client experience.
Where is this job?
This job is located at Morrisville, NC, USA
Job Qualifications

  • In-Depth Knowledge Of Lenovo's Products And Services: A Tam In The Ga Fsi Vertical Role At Lenovo Should Possess A Strong Understanding Of The Company's Products And Services, Including Hardware, Software, And Solutions. This Knowledge Will Enable Them To Effectively Support Customers And Address Their Technical Needs.

  • Experience In The Financial Services Industry: Being A Technical Account Manager In The Ga Fsi Vertical Requires A Deep Understanding Of The Financial Services Industry. Candidates Should Have Previous Experience Working With Financial Institutions, Such As Banks, Insurance Companies, Or Investment Firms.

  • Excellent Communication And Interpersonal Skills: As A Tam, One Of The Main Responsibilities Is To Communicate With Customers, Understand Their Technical Requirements, And Effectively Convey Solutions. Therefore, Strong Communication And Interpersonal Skills Are Crucial For Success In This Role.

  • Technical Expertise And Problem-Solving Skills: A Tam In The Ga Fsi Vertical Should Have A Strong Technical Background And The Ability To Troubleshoot And Solve Complex Technical Issues. This Includes Knowledge Of It Infrastructure, Networking, And Security.

  • Customer Service Orientation: The Role Of A Tam Is Customer-Facing And Requires A Strong Commitment To Providing Exceptional Customer Service. Candidates Should Demonstrate A Customer-Centric Mindset And The Ability To Build And Maintain Strong Relationships With Clients.

Required Skills

  • Strategic Planning

  • Communication Skills

  • Project Management

  • Account Management

  • Product knowledge

  • Relationship Building

  • Sales Support

  • Problem-Solving

  • Customer-centric approach

  • Technical Expertise

  • Training And Education

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Technical Account Manager (TAM) – GA FSI Vertical in Morrisville, NC, USA is $80,000-$130,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific company or industry the TAM is working in.

Additional Information
Lenovo is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 11th, 2025
Apply BeforeJuly 20th, 2025
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About Lenovo

Lenovo Group Ltd. is a company engaged in the developing, manufacturing and marketing technology products and services. The company products include laptops, tablets, desktops and all-in-ones, workstations, smartphones, servers, accessories and software. It operates its business through four geographical segments: China, Asia Pacific, Europe-Middle East-Africa and Americas.

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