Lenovo

Services Customer Relationship Consultant

Lenovo

Morrisville, NC, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

At Lenovo, we believe in building strong relationships with our customers. We are looking for a Services Customer Relationship Consultant to join our team and help build and maintain those relationships. The ideal candidate for this position is an experienced customer service professional with excellent organizational and communication skills. They should be passionate about delivering the best possible customer experience and be able to work independently as well as part of a team.In this role, you will be responsible for developing and maintaining strong relationships with our customers to ensure that their needs are met and that they are satisfied with our services. You will be required to provide timely, accurate, and professional support to our customers, ensure timely resolution of customer issues, and proactively seek out opportunities to create customer loyalty and satisfaction. This is an excellent opportunity for a customer service professional who is looking to work in a fast-paced and dynamic environment. If you are an energetic individual who is passionate about delivering the highest level of customer service, we want to hear from you!

Responsibilities:

  1. Develop and maintain strong relationships with customers to ensure their needs are met
  2. Provide timely, accurate, and professional customer support
  3. Ensure timely resolution of customer issues
  4. Proactively seek out opportunities to create customer loyalty and satisfaction
  5. Utilize excellent organizational and communication skills
  6. Work independently and as part of a team
  7. Ensure customer satisfaction with services provided
  8. Maintain fast-paced and dynamic work environment
Where is this job?
This job is located at Morrisville, NC, USA
Job Qualifications
  • Excellent Customer Service Skills

  • Strong Communication And Interpersonal Skills

  • Problem Solving Skills

  • Knowledge Of Customer Relationship Management Systems

  • The Ability To Work With A Diverse Customer Base

  • Experience In Customer Service And/Or Sales

  • Basic Computer Skills

  • And The Ability To Work Independently

Required Skills
  • Documentation

  • Communication

  • Time Management

  • Technical Support

  • Attention to detail

  • Conflict Resolution

  • Listening

  • Customer Support

  • Collaboration

  • Organization

  • Analytical

  • Problem-Solving

  • Flexibility

  • Adaptability

  • Interpersonal

Soft Skills
  • Communication

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Organizational skills

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Services Customer Relationship Consultant in Morrisville, NC, USA is $43,000 to $53,000 per year. This range is based on factors such as the employee's experience, the company's size and industry, and the geographic location of the position.

Additional Information
Lenovo is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMay 26th, 2023
Apply BeforeJune 9th, 2026
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About Lenovo

Lenovo Group Ltd. is a company engaged in the developing, manufacturing and marketing technology products and services. The company products include laptops, tablets, desktops and all-in-ones, workstations, smartphones, servers, accessories and software. It operates its business through four geographical segments: China, Asia Pacific, Europe-Middle East-Africa and Americas.

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