Lenovo

Premier Technical Support Specialist - (French Speaking)

Lenovo
Morrisville, NC, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to Lenovo, a global technology company dedicated to providing innovative solutions to our customers. We are seeking a highly skilled and customer-focused Premier Technical Support Specialist with fluency in French to join our team. In this role, you will be responsible for providing top-notch technical support to our premier customers, ensuring their satisfaction and loyalty to our brand. As a trusted and knowledgeable advisor, you will play a crucial role in delivering exceptional customer experience and driving business growth. If you are passionate about technology, possess excellent communication skills, and have a strong desire to help others, we invite you to apply for this exciting opportunity.

  1. Provide top-notch technical support to premier customers.
  2. Ensure customer satisfaction and loyalty to the Lenovo brand.
  3. Serve as a trusted and knowledgeable advisor to customers.
  4. Deliver exceptional customer experience.
  5. Drive business growth through excellent customer service.
  6. Utilize fluency in French to assist French-speaking customers.
  7. Stay up-to-date on Lenovo products and technology to provide accurate and timely support.
  8. Troubleshoot and resolve technical issues reported by customers.
  9. Document customer interactions and resolutions accurately.
  10. Collaborate with team members to ensure efficient and effective customer support.
  11. Continuously improve processes and procedures to enhance customer experience.
  12. Handle customer complaints and escalations in a professional and timely manner.
  13. Identify opportunities to upsell and cross-sell Lenovo products and services.
  14. Maintain a positive and professional attitude towards customers at all times.
  15. Adhere to established company policies and procedures.
  16. Participate in ongoing training and development to enhance technical skills and knowledge.
  17. Proactively communicate with customers regarding product updates and releases.
  18. Maintain confidentiality of customer information and data.
  19. Meet or exceed performance metrics and goals.
  20. Assist with special projects and tasks as assigned by management.
Where is this job?
This job is located at Morrisville, NC, USA
Job Qualifications

  • Fluency In French: A Primary Qualification For This Position Would Be Fluency In French, As The Candidate Will Be Required To Provide Technical Support To French-Speaking Customers.

  • Technical Expertise: The Candidate Should Possess A Strong Technical Background And Have A Thorough Understanding Of Lenovo Products, Services, And Solutions In Order To Effectively Troubleshoot And Resolve Customer Issues.

  • Excellent Communication Skills: The Premier Technical Support Specialist Must Possess Excellent Communication Skills, Both Verbal And Written, To Effectively Communicate With Customers And Provide Clear And Concise Instructions For Issue Resolution.

  • Customer Service Experience: The Candidate Should Have Previous Experience In A Customer Service Role, As This Position Requires Providing Exceptional Customer Support And Maintaining A High Level Of Customer Satisfaction.

  • Problem-Solving Skills: The Premier Technical Support Specialist Must Have Strong Problem-Solving Abilities To Quickly Identify And Resolve Technical Issues, As Well As The Ability To Think Critically And Creatively To Find Solutions For Complex Problems.

Required Skills

  • Troubleshooting

  • Communication

  • Product knowledge

  • Multitasking

  • customer service

  • Problem-Solving

  • Software Proficiency

  • French fluency

  • Technical Knowledge

  • Remote Support

  • Hardware Expertise

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Premier Technical Support Specialist - (French Speaking) in Morrisville, NC, USA is between $40,000 and $60,000 per year. However, this can vary depending on the specific job responsibilities, experience, and qualifications of the individual.

Additional Information
Lenovo is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 11th, 2025
Apply BeforeMay 10th, 2026
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About Lenovo

Lenovo Group Ltd. is a company engaged in the developing, manufacturing and marketing technology products and services. The company products include laptops, tablets, desktops and all-in-ones, workstations, smartphones, servers, accessories and software. It operates its business through four geographical segments: China, Asia Pacific, Europe-Middle East-Africa and Americas.

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