Lenovo

Premier Technical Support Manager

Lenovo

Morrisville, NC, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a customer service enthusiast looking for a challenge in a high-energy technical environment? We’re looking for an experienced and motivated Premier Technical Support Manager to join our Lenovo team and provide top-tier technical support to our customers.This role requires a highly organized individual with a passion for customer service and a commitment to problem-solving. The ideal candidate will have a minimum of 5 years of experience in a similar role, strong leadership and communication skills, and the ability to remain calm under pressure. This is a demanding and rewarding position that requires a deep understanding of customer service and technical operations.If this sounds like you, then apply today! This is a great opportunity to join a leading global technology company and make a real difference to our customers.

Where is this job?
This job is located at Morrisville, NC, USA
Job Qualifications
  • Strong Interpersonal And Communication Skills

  • Excellent Customer Service Skills

  • Proficient In Troubleshooting Various Hardware And Software Issues

  • Ability To Coordinate Resources Across Multiple Teams

  • Extensive Knowledge Of Computer Networks And Hardware Configurations

  • Ability To Work Well Under Pressure

  • Excellent Problem Solving Skills

  • Experience With Customer Service Ticketing Systems

Required Skills
  • Documentation

  • Training

  • Networking

  • Troubleshooting

  • Communication

  • Time Management

  • Technical Support

  • Product knowledge

  • Leadership

  • customer service

  • Critical Thinking

  • Analysis

  • Problem-Solving

  • Multi-tasking

  • Team-Building

Soft Skills
  • Communication

  • Leadership

  • Negotiation

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Premier Technical Support Manager in Morrisville, NC, USA is between $60,000 and $120,000 per year. This range is based on the size and experience level of the company, the specific tasks and responsibilities of the position, and the geographic location of the job. Additionally, the salary range may also be influenced by other factors, such as the availability of qualified candidates, the current employment market, and the specific skills and experience required for the job.

Additional Information
Lenovo is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 8th, 2023
Apply BeforeAugust 19th, 2025
This job posting is from a verified source. 
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About Lenovo

Lenovo Group Ltd. is a company engaged in the developing, manufacturing and marketing technology products and services. The company products include laptops, tablets, desktops and all-in-ones, workstations, smartphones, servers, accessories and software. It operates its business through four geographical segments: China, Asia Pacific, Europe-Middle East-Africa and Americas.

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