Managed Service Desk Engineer

Are you a tech-savvy problem solver with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy collaborating with a team? If so, we have an exciting opportunity for you at Lenovo as a Managed Service Desk Engineer.As a Managed Service Desk Engineer, you will be responsible for delivering top-notch technical support to our customers, ensuring their IT needs are met and exceeded. You will have the opportunity to work with cutting-edge technologies and be part of a dynamic and diverse team.To excel in this role, you will need to have a strong technical background, excellent communication skills, and the ability to troubleshoot and resolve complex technical issues. If you are ready to take your IT career to the next level and join a global leader in technology, we encourage you to apply for this role today.

1. Provide exceptional technical support to customers through various channels such as phone, email, and chat.
2. Troubleshoot and resolve complex technical issues related to Lenovo products and services.
3. Collaborate with team members to ensure timely and effective resolution of customer issues.
4. Maintain a high level of customer satisfaction by providing timely and accurate solutions.
5. Continuously improve technical knowledge and skills to stay updated with the latest technologies and products.
6. Document all customer interactions and resolutions in a clear and concise manner.
7. Proactively identify and escalate potential issues to appropriate teams for resolution.
8. Adhere to established processes and procedures for managing and resolving customer inquiries.
9. Maintain a positive and professional attitude while dealing with challenging customer situations.
10. Work closely with other departments, including sales and product development, to provide customer feedback and contribute to product improvement.
11. Participate in training and knowledge sharing sessions to enhance team performance and customer satisfaction.
12. Stay updated with industry trends and best practices to continuously improve the customer experience.
13. Adhere to company policies and standards for data privacy and security.
14. Meet and exceed performance metrics and targets set by the company.
15. Willingness to work in a fast-paced and ever-changing environment.

According to JobzMall, the average salary range for a Managed Service Desk Engineer in Bengaluru, Karnataka, India is between ₹3,00,000 - ₹9,00,000 per year. This can vary depending on the company, experience level, and specific job duties.

Lenovo Group Ltd. is a company engaged in the developing, manufacturing and marketing technology products and services. The company products include laptops, tablets, desktops and all-in-ones, workstations, smartphones, servers, accessories and software. It operates its business through four geographical segments: China, Asia Pacific, Europe-Middle East-Africa and Americas.