Lenovo

First Responder – Lenovo ISG Premier Support Team (Bilingual)

Lenovo
Morrisville, NC, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you passionate about technology and helping others? Do you thrive in fast-paced, high-pressure environments? Then we have the perfect opportunity for you! Lenovo is seeking a dedicated and skilled First Responder to join our ISG Premier Support Team. As a member of this team, you will play a crucial role in providing top-notch technical support to our customers, ensuring their satisfaction and loyalty. This role requires a strong proficiency in both English and a second language, as well as a deep understanding of Lenovo products and services. If you are a problem-solver, a team player, and a customer service champion, we want to hear from you!

  1. Provide exceptional technical support to customers experiencing issues with Lenovo products and services.
  2. Troubleshoot and resolve customer inquiries in a timely and efficient manner.
  3. Act as the first point of contact for customers seeking assistance, demonstrating a high level of empathy and professionalism.
  4. Utilize strong problem-solving skills to identify and resolve complex technical issues.
  5. Maintain a deep understanding of Lenovo products and services to effectively assist customers.
  6. Collaborate with team members to share knowledge and improve overall customer satisfaction.
  7. Maintain accurate and detailed records of customer interactions and resolutions.
  8. Demonstrate a strong proficiency in both English and a second language to effectively communicate with a diverse customer base.
  9. Prioritize and manage a high volume of customer inquiries in a fast-paced and high-pressure environment.
  10. Provide proactive solutions and recommendations to improve customer experience and loyalty.
  11. Continuously update knowledge and skills through training and development opportunities.
  12. Display a positive and customer-oriented attitude at all times.
  13. Uphold Lenovo's brand and reputation by providing excellent customer service and support.
  14. Meet and exceed performance metrics, including customer satisfaction and response times.
  15. Represent Lenovo as a trusted and reliable technical support resource.
Where is this job?
This job is located at Morrisville, NC, USA
Job Qualifications

  • Bilingual Proficiency: As A First Responder For Lenovo's Isg Premier Support Team, It Is Essential To Have Fluency In Both English And At Least One Other Language. This Allows For Effective Communication With A Diverse Range Of Customers And Colleagues.

  • Technical Knowledge: Candidates For This Position Should Possess A Strong Understanding Of Lenovo Products, Particularly In The Isg (Infrastructure Solutions Group) Division. This Includes Knowledge Of Servers, Networking, And Storage Solutions.

  • Customer Service Skills: First Responders Are Often The First Point Of Contact For Customers Experiencing Technical Issues. Therefore, It Is Crucial To Have Excellent Customer Service Skills, Including Empathy, Patience, And The Ability To Troubleshoot Problems Efficiently.

  • Problem-Solving Abilities: Along With Customer Service Skills, First Responders Must Be Able To Analyze And Solve Complex Technical Issues Quickly. This Requires Strong Problem-Solving Abilities And The Ability To Think Critically Under Pressure.

  • Team Player: As Part Of The Isg Premier Support Team, First Responders Must Be Able To Work Collaboratively With Their Colleagues To Provide The Best Possible Solutions For Customers. This Requires Strong Teamwork And Communication Skills.

Required Skills

  • Communication

  • Multitasking

  • Crisis Management

  • CPR

  • First Aid

  • AED

  • Teamwork

  • Problem-Solving

  • Emergency Response

  • Trauma Care

  • Medical Aid

  • Incident Assessment

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a First Responder – Lenovo ISG Premier Support Team (Bilingual) in Morrisville, NC, USA is $40,000-$50,000 per year. Salaries may vary based on experience, qualifications, and other factors.

Additional Information
Lenovo is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 10th, 2026
Apply BeforeJune 9th, 2026
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About Lenovo

Lenovo Group Ltd. is a company engaged in the developing, manufacturing and marketing technology products and services. The company products include laptops, tablets, desktops and all-in-ones, workstations, smartphones, servers, accessories and software. It operates its business through four geographical segments: China, Asia Pacific, Europe-Middle East-Africa and Americas.

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