Escalation Manager

Are you an experienced professional in customer service? Are you passionate about managing customer expectations? At Lenovo, we are looking for an Escalation Manager to join our team and use their expertise to ensure customer satisfaction.The Escalation Manager is a critical role in our organization, and we are looking for someone with strong organizational and communication skills. In this role, the successful candidate will be responsible for managing customer escalations, while also developing and implementing customer-focused strategies.To be successful in this role, the ideal candidate should have at least 5 years of experience in customer service, and a Bachelor’s degree in a related field. A strong understanding of customer relations and an ability to work in a fast-paced environment is also essential.If you are an experienced professional with a passion for customer service and a commitment to ensuring customer satisfaction, this may be the perfect opportunity for you. Apply now to join our team and help us provide an exceptional customer experience.

Responsibilities:

1. Manage customer escalations, including handling customer complaints and inquiries in a professional, timely, and courteous manner.
2. Develop and implement customer-focused strategies to ensure customer satisfaction.
3. Monitor customer feedback and develop strategies to improve customer experience.
4. Analyze customer service trends and metrics to identify areas of improvement.
5. Collaborate with cross-functional teams to ensure customer needs are met.
6. Develop and maintain relationships with customers and stakeholders to ensure customer loyalty.
7. Support the implementation of customer service policies and procedures.
8. Provide regular reports and updates to leadership on customer service performance.
9. Stay up-to-date on changes in customer service industry best practices, regulations, and standards.

According to JobzMall, the average salary range for a Escalation Manager in Morrisville, NC, USA is $80,000 - $95,000. This range may vary depending on the company, experience, and qualifications of the employee.

Lenovo Group Ltd. is a company engaged in the developing, manufacturing and marketing technology products and services. The company products include laptops, tablets, desktops and all-in-ones, workstations, smartphones, servers, accessories and software. It operates its business through four geographical segments: China, Asia Pacific, Europe-Middle East-Africa and Americas.