Lenovo

Enterprise Technical Support Engineer - Azure Stack

Lenovo
Morrisville, NC, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you a highly skilled and customer-oriented technical support engineer looking for a challenging and rewarding career opportunity? Look no further! Lenovo is seeking an Enterprise Technical Support Engineer - Azure Stack to join our team and provide top-notch support to our enterprise customers using Azure Stack technology. In this role, you will have the opportunity to work with cutting-edge technology, collaborate with a dynamic team, and make a significant impact on our customers' business operations. If you have a passion for solving complex technical problems, a strong understanding of Azure Stack, and excellent communication skills, we want to hear from you! Join us and be a part of our mission to deliver exceptional support and services to our customers.

  1. Provide technical support to enterprise customers using Azure Stack technology.
  2. Troubleshoot and resolve complex technical issues related to Azure Stack.
  3. Collaborate with a dynamic team to provide timely and effective solutions to customer issues.
  4. Stay updated on the latest developments and updates in Azure Stack technology.
  5. Communicate effectively with customers to understand their needs and concerns and provide appropriate solutions.
  6. Document and report all customer interactions, issues, and resolutions.
  7. Continuously strive to improve customer satisfaction and drive customer retention.
  8. Follow established processes and procedures for handling technical support requests.
  9. Participate in regular training and development programs to enhance technical skills and knowledge.
  10. Provide feedback and suggestions for product and process improvements.
  11. Adhere to service level agreements and ensure timely resolution of customer issues.
  12. Collaborate with cross-functional teams to resolve complex technical issues.
  13. Maintain a positive and professional attitude when interacting with customers.
  14. Continuously monitor and improve the quality of technical support provided.
  15. Take ownership of customer issues and ensure timely and effective resolution.
Where is this job?
This job is located at Morrisville, NC, USA
Job Qualifications

  • Extensive Knowledge Of Azure Stack: A Successful Candidate For This Role Should Possess A Deep Understanding Of Azure Stack And Its Functionalities, Including Deployment, Management, And Troubleshooting.

  • Strong Technical Background: A Technical Support Engineer Should Have A Strong Foundation In Computer Science, Information Systems, Or A Related Field. They Should Also Have Experience Working With Various It Systems And Be Able To Quickly Learn And Adapt To New Technologies.

  • Customer Service Skills: As A Technical Support Engineer, The Ability To Provide Excellent Customer Service Is Crucial. This Includes Effective Communication, Problem-Solving, And The Ability To Handle Difficult Situations With Professionalism And Patience.

  • Experience With Hardware And Software Support: Lenovo's Enterprise Technical Support Engineer Will Be Responsible For Providing Support For Both Hardware And Software Components Of Azure Stack. Therefore, Experience With Troubleshooting And Resolving Issues Related To Both Is Essential.

  • Certifications: A Candidate With Relevant Certifications, Such As Microsoft Certified: Azure Stack Hub Operator Associate Or Azure Administrator Associate, Would Have An Added Advantage. These Certifications Demonstrate A Comprehensive Understanding Of Azure Stack And A Commitment To Continuous Learning And Development.

Required Skills

  • Virtualization

  • Networking

  • Troubleshooting

  • Communication

  • Technical Support

  • customer service

  • Cloud Computing

  • Problem-Solving

  • Storage management

  • IT infrastructure

  • Server administration

  • Azure Stack

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Organization

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Enterprise Technical Support Engineer - Azure Stack in Morrisville, NC, USA is $85,000-$110,000 per year. This range may vary depending on factors such as the specific company, the candidate's level of experience, and the current job market conditions.

Additional Information
Lenovo is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 9th, 2024
Apply BeforeMay 22nd, 2025
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About Lenovo

Lenovo Group Ltd. is a company engaged in the developing, manufacturing and marketing technology products and services. The company products include laptops, tablets, desktops and all-in-ones, workstations, smartphones, servers, accessories and software. It operates its business through four geographical segments: China, Asia Pacific, Europe-Middle East-Africa and Americas.

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