Customer Insights Manager

We at Lenovo are looking for an experienced and passionate Customer Insights Manager to join our team! The ideal candidate for this position should have an in-depth understanding of customer analytics and insights, and a track-record of success in developing and executing strategies to improve customer experience.This position requires a blend of technical and creative skills, as the successful candidate will be responsible for identifying and analyzing customer trends, behavior, and preferences. A successful candidate will have the ability to think strategically and holistically, and should be comfortable working in a fast-paced, dynamic environment.We’re looking for a candidate who is enthusiastic, organized, and eager to make a positive impact on our customers’ experience. If this sounds like you, we want to hear from you!

Responsibilities:

1. Analyze customer trends, behavior, and preferences to identify areas for improvement in customer experience.
2. Develop and execute strategies to improve customer experience.
3. Create data-driven insights to inform decision making.
4. Collaborate with cross-functional teams to ensure customer insights are incorporated into product design and marketing initiatives.
5. Establish customer segmentation models and utilize customer analytics tools to identify and target customer segments.
6. Manage customer feedback systems.
7. Monitor industry trends and competitive insights to inform customer insights strategies.
8. Develop and maintain customer journey maps.
9. Lead customer research initiatives and synthesize findings into actionable insights.
10. Develop and maintain customer insights reports.

According to JobzMall, the average salary range for a Customer Insights Manager in Morrisville, NC, USA is between $114,000 and $153,000 per year. This range is based on reported salary data from various sources, including Glassdoor and Salary.com.

Lenovo Group Ltd. is a company engaged in the developing, manufacturing and marketing technology products and services. The company products include laptops, tablets, desktops and all-in-ones, workstations, smartphones, servers, accessories and software. It operates its business through four geographical segments: China, Asia Pacific, Europe-Middle East-Africa and Americas.