Customer Care Manager

Coordinate the daily monitoring, assignment and completion of all service requests and / or warranty commitments. Provide daily direction for customer care coordinator/administrative assistant, ensure that established procedures are followed for homeowner calls, written repair requests and communicate information to customer care reps in a timely manner. Maintain positive homeowner relations; provide homeowner with knowledgeable, timely and professional response to telephone inquiries and resolve difficult customer care issues through personal involvement, including in person visits. Conduct and/or contribute to monthly/quarterly and/or annual performance appraisals. Conduct regular staff meetings and training sessions. Organizes bimonthly H2 Insight team meetings. Monitors trends in warranty service requests. Creates and generates reports as necessary to identify such tends.

According to JobzMall, the average salary range for a Customer Care Manager in 1707 Market Pl Blvd, Irving, TX 75063, USA is between $41,000 and $69,000 per year. This range is based on the salaries of other Customer Care Managers in the same area as well as the national average.

Lennar Corporation is a home construction and real estate company based in Miami, Florida .Lennar Corp. provides real estate related financial services, a commercial real estate investment, investment management and finance company through its Rialto segment and a developer of multifamily rental properties in select U.S. markets primarily through unconsolidated entities. The company grouped its homebuilding activities into five reportable segments: Homebuilding East, Homebuilding Central, Homebuilding West, Homebuilding Southeast Florida and Homebuilding Houston.