Support Services Supervisor

Are you a dynamic leader with a passion for providing exceptional customer service? LabCorp is looking for a Support Services Supervisor to join our team. In this role, you will be responsible for overseeing a variety of administrative support functions and ensuring quality customer service across lab operations. The ideal candidate should possess excellent organizational and communication skills, have the ability to effectively manage a team, and be able to proactively solve problems. If you have the required qualifications and are looking for an opportunity to make a difference, we want to hear from you!

Responsibilities:

1. Supervise a team of administrative support staff to ensure quality customer service
2. Monitor daily operations and ensure compliance with policies and procedures
3. Develop and implement strategies to improve customer service performance
4. Train and mentor staff on customer service best practices
5. Respond to customer inquiries and resolve issues in a timely manner
6. Develop and maintain relationships with key stakeholders
7. Identify areas of improvement and devise solutions
8. Monitor staff performance and provide feedback
9. Develop and implement procedures and systems to ensure quality assurance
10. Track customer service metrics and report results to management

According to JobzMall, the average salary range for a Support Services Supervisor in Raleigh, NC, USA is between $63,000 and $73,000. This range is based on the average salaries reported by employers for this position. Salaries can vary depending on experience, education, location, and other factors.

Laboratory Corporation of America Holdings, more commonly known as LabCorp, is an American S&P 500 company headquartered in Burlington, North Carolina. It operates one of the largest clinical laboratory networks in the world, with a United States network of 36 primary laboratories.