Service Representative Team Lead

Welcome to LabCorp, the leading healthcare diagnostics company. We are seeking a motivated and experienced individual to join our team as a Service Representative Team Lead. As a Team Lead, you will play a crucial role in providing exceptional customer service and leading a team of service representatives. The ideal candidate will have a passion for delivering top-notch service, strong leadership skills, and a background in healthcare or customer service. If you are a driven and dedicated individual looking for a rewarding career, we encourage you to apply for this exciting opportunity.

1. Lead a team of service representatives by setting clear expectations, providing guidance and support, and promoting a positive and collaborative work environment.
2. Ensure that all team members are trained and knowledgeable about LabCorp's services, policies, and procedures.
3. Monitor and review team members' performance and provide ongoing coaching and feedback for improvement.
4. Serve as the primary point of contact for escalated customer issues, resolving them in a timely and satisfactory manner.
5. Collaborate with other department leaders to identify and implement strategies for improving customer service processes and procedures.
6. Conduct regular team meetings to communicate updates, review performance metrics, and address any concerns or challenges.
7. Prepare and analyze service data and reports to identify trends and areas for improvement.
8. Develop and maintain positive relationships with customers, ensuring their needs are met and their experience with LabCorp is exceptional.
9. Stay informed about industry trends and changes in healthcare regulations to ensure compliance and high-quality service delivery.
10. Serve as a role model for professionalism, excellent customer service, and teamwork within the team and throughout the company.

According to JobzMall, the average salary range for a Service Representative Team Lead in Phoenix, AZ, USA is $35,000-$55,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual. Some factors that may affect salary include job responsibilities, performance, and additional skills or certifications. Overall, the salary range for this position can be considered competitive and may offer opportunities for advancement within the company.

Laboratory Corporation of America Holdings, more commonly known as LabCorp, is an American S&P 500 company headquartered in Burlington, North Carolina. It operates one of the largest clinical laboratory networks in the world, with a United States network of 36 primary laboratories.