Service Representative
Welcome to LabCorp, a leading laboratory testing company dedicated to improving health and improving lives. We are currently seeking a highly motivated and personable Service Representative to join our team. As a Service Representative, you will play a crucial role in providing exceptional customer service to our clients and patients. Your strong communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team. If you are passionate about making a difference in the healthcare industry and have the qualifications we are looking for, we invite you to apply for this exciting opportunity.
- Greet and welcome clients and patients in a friendly and professional manner.
- Provide exceptional customer service to clients and patients by addressing their inquiries and concerns in a timely and effective manner.
- Schedule and confirm appointments for laboratory testing services.
- Accurately enter patient and client information into the system.
- Process and handle payments from clients and patients.
- Collaborate with other team members to ensure efficient and smooth operations of the lab.
- Maintain a clean and organized reception area.
- Keep up-to-date with company policies and procedures to ensure accurate and efficient service.
- Respond to phone calls and emails promptly and professionally.
- Handle and resolve any customer complaints or issues in a timely and satisfactory manner.
- Adhere to all privacy and confidentiality policies when handling patient information.
- Continuously strive to improve customer service processes and procedures.
- Attend training and workshops to enhance skills and knowledge.
- Assist with any other administrative tasks as needed.
- Represent the company in a positive and professional manner at all times.
Excellent Communication Skills: A Service Representative At Labcorp Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers, Colleagues, And Other Stakeholders. This Includes The Ability To Listen Actively, Convey Information Clearly, And Resolve Any Issues Or Concerns In A Professional Manner.
Customer Service Experience: Labcorp Is Committed To Providing Exceptional Customer Service, And Therefore, Candidates For This Role Should Have Previous Experience In A Customer-Facing Role. This Could Include Working In Retail, Hospitality, Or A Call Center Environment.
Attention To Detail: As A Service Representative, Attention To Detail Is Crucial To Ensuring Accuracy In Data Entry, Scheduling Appointments, And Handling Lab Samples. Candidates Must Have A Keen Eye For Detail And The Ability To Multitask Effectively In A Fast-Paced Environment.
Knowledge Of Medical Terminology: While Not A Requirement, Having Knowledge Of Medical Terminology And Laboratory Procedures Can Be Beneficial In This Role. It Can Help With Understanding Customer Inquiries And Providing Accurate Information To Customers.
Team Player Mentality: Labcorp Values Collaboration And Teamwork, And Candidates For This Role Should Have A Strong Team Player Mentality. This Includes Being Able To Work Well With Others, Being Open To Receiving Feedback, And Being Willing To Support Colleagues When Needed.
Data Entry
Communication
Time Management
Multitasking
Attention to detail
Organizational Skills
customer service
Teamwork
Problem-Solving
Flexibility
Technical Proficiency
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Representative in Burlington, NC, USA is $24,000 - $40,000 per year. This may vary depending on the specific company, experience level, and job duties. Some service representative positions may also offer additional benefits such as bonuses, commissions, and health insurance.
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Laboratory Corporation of America Holdings, more commonly known as LabCorp, is an American S&P 500 company headquartered in Burlington, North Carolina. It operates one of the largest clinical laboratory networks in the world, with a United States network of 36 primary laboratories.
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