Computer System Specialist

Responsible of both inbound and outbound helpdesk phone calls from customers. Initial, test, configure, troubleshoot and repair hardware/software for desktop support. Evaluate the nature of customer issues to determine the proper resolution. Escalate calls to Field Technicians or Level 2 support as needed. Document all calls in the ticketing system in an accurate and timely manner. Provide support to both LabCorp's eProducts and Enterprise software applications. Setup, process and schedule eProduct requests received by LabCorp sales team. Create and maintain customer's online access including password resets, username maintenance, software training and software installation. Respond to all customer inquiries within a timely manner. Ensure follow-up and completion of all outstanding client issues. Perform preventative maintenance and application updates as necessary.

According to JobzMall, the average salary range for a Computer System Specialist in 13112 Evening Creek Dr S, San Diego, CA 92128, USA is $62,226 to $87,743 per year. Additionally, the average salary range for a Computer Systems Analyst in the same area is $72,547 to $107,280 per year.

Laboratory Corporation of America Holdings, more commonly known as LabCorp, is an American S&P 500 company headquartered in Burlington, North Carolina. It operates one of the largest clinical laboratory networks in the world, with a United States network of 36 primary laboratories.