Customer Experience Coordinator

L’Occitane En Provence is looking for a dynamic and enthusiastic Customer Experience Coordinator to join our team and help create a unique and memorable shopping experience for our customers. The ideal candidate will have strong organizational, interpersonal, and communication skills, as well as a passion for delivering exceptional customer service. We are looking for someone who understands the importance of customer satisfaction and who is willing to go the extra mile to ensure our customers have a pleasant and enjoyable shopping experience. If this sounds like you, we want to hear from you!

Responsibilities:

1. Provide excellent customer service and ensure a pleasant and enjoyable shopping experience for all customers.
2. Respond to customer inquiries, complaints, and feedback in a timely and professional manner.
3. Monitor customer satisfaction levels and develop strategies to improve customer experience.
4. Assist customers with product selection, and recommend additional items to enhance their shopping experience.
5. Monitor stock levels and ensure availability of products for customers.
6. Ensure store displays and product merchandising are maintained in an attractive and orderly manner.
7. Assist with training and onboarding of new staff members.
8. Work with management to identify areas of improvement and develop action plans to address them.
9. Maintain accurate records and create reports of customer feedback.
10. Ensure compliance with company policies and procedures.

According to JobzMall, the average salary range for a Customer Experience Coordinator in Marina Del Rey, CA 90292, USA is $45,000 to $60,000 per year. This range depends on the company, experience level, and other factors.

L'Occitane en Provence, "the Occitan woman (in Provence)," commonly known as L'Occitane, is a French luxury retailer of body, face, hair, fragrances, and home products based in Manosque, France. Founded in 1976 by Olivier Baussan, with the purpose to create a company that celebrates and preserves the traditions of his native Provence. In 2010, the company became listed on the Hong Kong Stock Exchange.