Customer Experience Coordinator

L’Occitane En Provence is a leading beauty brand known for its commitment to the highest quality and excellence in customer service. We are looking for a dedicated Customer Experience Coordinator to join our team. The ideal candidate will have an unwavering commitment to providing exceptional customer service and will bring a passion for creating an engaging and enjoyable customer experience.We are looking for an individual who has a strong customer service background, excellent communication skills, and the ability to think quickly and creatively. The ideal candidate will also have the ability to multitask, be organized, and have a passion for helping customers. If you are a motivated team player with a positive attitude and a desire to make a positive impact on customer experience, we would love to hear from you!

Responsibilities:

1. Handle customer inquiries, complaints and feedback in a professional and timely manner
2. Provide exceptional customer service to ensure customer satisfaction
3. Maintain a positive attitude and willingness to help customers
4. Utilize problem-solving skills to resolve customer issues quickly and creatively
5. Ensure customer data is accurately collected and entered into the company database
6. Multitask and prioritize multiple customer requests in a timely manner
7. Identify opportunities to improve customer experience and recommend solutions to management
8. Develop and maintain relationships with customers by providing helpful and friendly service
9. Assist in developing and implementing customer service strategies and initiatives
10. Monitor customer feedback and trends to recommend improvements to customer service processes

According to JobzMall, the average salary range for a Customer Experience Coordinator in San Francisco, CA, USA is $51,500 - $79,000. This range is based on salaries submitted anonymously to JobzMall by Customer Experience Coordinators in San Francisco, CA, USA.

L'Occitane en Provence, "the Occitan woman (in Provence)," commonly known as L'Occitane, is a French luxury retailer of body, face, hair, fragrances, and home products based in Manosque, France. Founded in 1976 by Olivier Baussan, with the purpose to create a company that celebrates and preserves the traditions of his native Provence. In 2010, the company became listed on the Hong Kong Stock Exchange.