Customer Experience Coordinator

At L’Occitane En Provence, we are passionate about our customers and strive to create a memorable experience every time they come in contact with us. We are looking for a Customer Experience Coordinator to join our team and help us further enhance our customer service.The ideal candidate will have previous customer service experience, be a strong communicator with a positive attitude and a professional demeanor. They must be comfortable working in a fast-paced environment, be highly organized, have excellent problem-solving skills and be able to think critically on their feet.This is a great opportunity for an enthusiastic and motivated individual to join a successful and growing company. If you are passionate about delivering an unparalleled customer experience and have the necessary qualifications, we would love to hear from you.

Responsibilities:

1. Demonstrate exceptional customer service and create a memorable experience for customers
2. Communicate with customers in a friendly and professional manner
3. Handle customer inquiries and complaints in a timely and efficient manner
4. Identify customer needs and provide solutions
5. Follow up with customers to ensure satisfaction
6. Ensure customer service standards are met
7. Respond to customer feedback and take action to address any issues
8. Update customer records in the customer relationship management (CRM) system
9. Develop and implement strategies to improve customer service and satisfaction
10. Maintain a positive attitude and professional demeanor at all times

According to JobzMall, the average salary range for a Customer Experience Coordinator in Los Angeles, CA, USA is between $36,000 and $65,000 per year.

L'Occitane en Provence, "the Occitan woman (in Provence)," commonly known as L'Occitane, is a French luxury retailer of body, face, hair, fragrances, and home products based in Manosque, France. Founded in 1976 by Olivier Baussan, with the purpose to create a company that celebrates and preserves the traditions of his native Provence. In 2010, the company became listed on the Hong Kong Stock Exchange.