Customer Experience Coordinator

L’Occitane En Provence is looking for an experienced and motivated Customer Experience Coordinator to join our passionate team. In this role, you will be responsible for delivering exceptional customer service and providing a best-in-class experience for all customers. You will be a brand ambassador and foster relationships with customers to ensure their satisfaction.To be successful in this role, you must have a strong passion for customer service and a dedication to providing outstanding customer experiences. You should possess excellent communication skills and the ability to smoothly handle customer inquiries and complaints. In addition, you should have a strong knowledge of the brand and products to provide customers with accurate information. If you are looking to join a team that is dedicated to delivering exceptional customer service, then this job is for you!

Responsibilities:

1. Provide exceptional customer service and a best-in-class experience for customers.
2. Foster relationships with customers to ensure their satisfaction.
3. Utilize excellent communication skills to smoothly handle customer inquiries and complaints.
4. Possess a strong knowledge of the brand and products in order to provide customers with accurate information.
5. Work as a team to ensure an outstanding customer experience.
6. Act as a brand ambassador by promoting the L’Occitane En Provence brand.
7. Remain up-to-date on product knowledge and current trends in the industry.
8. Follow processes and procedures related to customer service.
9. Respond to customer inquiries in a timely and professional manner.
10. Monitor customer feedback and suggest improvements.

According to JobzMall, the average salary range for a Customer Experience Coordinator in Dubai - United Arab Emirates is between AED 5,000 to AED 8,000 per month. This is based on the experience and qualifications of the individual applying for the job. Salaries may vary depending on the company and the job requirements.

L'Occitane en Provence, "the Occitan woman (in Provence)," commonly known as L'Occitane, is a French luxury retailer of body, face, hair, fragrances, and home products based in Manosque, France. Founded in 1976 by Olivier Baussan, with the purpose to create a company that celebrates and preserves the traditions of his native Provence. In 2010, the company became listed on the Hong Kong Stock Exchange.