Customer Experience Coordinator

We are excited to announce an opening for a Customer Experience Coordinator at L’Occitane En Provence! We are looking for a passionate and organized individual to join our team and help us further our commitment to providing the best customer service experience. The ideal candidate will have excellent communication and customer service skills, with the ability to multi-task and provide exceptional service to customers. If you are excited by this opportunity and have a strong desire to make customers happy, please read on for more information!

Responsibilities:

1. Respond to customer inquiries in a timely and professional manner.
2. Monitor customer feedback and complaints to ensure customer satisfaction.
3. Develop and implement customer service policies and procedures.
4. Ensure customer service standards are met and maintained.
5. Analyze customer service data and suggest improvements.
6. Train and coach customer service team to deliver exceptional service.
7. Monitor and coordinate customer loyalty programs.
8. Prepare customer service reports to track performance.
9. Assist in resolving customer issues and complaints.
10. Communicate with customers via email, phone, and other channels.

According to JobzMall, the average salary range for a Customer Experience Coordinator in London, UK is £18,000 - £28,000. This range varies depending on the experience of the individual and the employer.

L'Occitane en Provence, "the Occitan woman (in Provence)," commonly known as L'Occitane, is a French luxury retailer of body, face, hair, fragrances, and home products based in Manosque, France. Founded in 1976 by Olivier Baussan, with the purpose to create a company that celebrates and preserves the traditions of his native Provence. In 2010, the company became listed on the Hong Kong Stock Exchange.