Service Relationship Manager

Kotak Mahindra Bank is looking for an experienced Service Relationship Manager to join our team. The successful candidate will be responsible for building strong relationships with our clients and providing excellent customer service at all times. The ideal candidate should have a strong track record in customer service and relationship management, and possess excellent communication skills. They should also be comfortable working in a fast-paced environment, be able to multitask and show initiative.If you are looking for an opportunity to join a leading bank in India and have the required qualifications and experience, we would love to hear from you.

Responsibilities:

1. Establish and maintain strong relationships with customers, while providing excellent customer service.
2. Utilize strong communication skills to ensure customers understand banking products, services, and processes.
3. Monitor customer feedback and use it to improve customer satisfaction.
4. Utilize customer data and analytics to develop and implement customer-focused strategies.
5. Handle customer inquiries and complaints in a professional and timely manner.
6. Resolve customer issues in a timely and efficient manner.
7. Develop and implement customer loyalty programs.
8. Monitor customer retention and attrition rates.
9. Prepare reports and presentations on customer service performance and customer feedback.
10. Stay up-to-date on banking products, services, and regulations.

According to JobzMall, the average salary range for a Service Relationship Manager in Mumbai, Maharashtra, India is Rs. 4.2 - 7.8 lakhs per year. This range can vary depending on experience, skills, qualifications, and other factors.

Kotak Mahindra Bank Ltd. provides commercial banking services. It operates through the following segments: Treasury, Investments & Balance Sheet Management Unit, Retail Banking, Wholesale Banking, Vehicle Financing, Broking, Advisory & Transactional Services, Asset Management, and Insurance.