National Service Manager - Priority & Product Support

Kotak Mahindra Bank is seeking an experienced National Service Manager - Priority & Product Support to join our highly motivated and customer-focused team. This individual will be a strategic thinker, problem solver, and team player, with the ability to work collaboratively to drive the highest level of customer service and satisfaction.The ideal candidate will have a minimum of 5 years of experience working in the banking and financial services sector, with a strong knowledge of customer service processes, business operations, and product management. They will be an excellent communicator with an ability to build relationships with internal and external stakeholders, and possess strong analytical and organizational skills. The successful candidate will have a track record of success in the management of customer service operations and will be highly self-motivated and driven to deliver results. If you are looking for a challenging and rewarding role in a customer-focused environment, we welcome you to apply!

Responsibilities:

1. Manage customer service operations to ensure high customer satisfaction.
2. Develop and implement customer service strategies to maximize customer satisfaction and loyalty.
3. Monitor customer service performance to ensure compliance with established standards.
4. Establish and maintain relationships with internal and external stakeholders.
5. Analyze customer service data to identify areas of improvement.
6. Design and develop customer service processes and procedures.
7. Develop and implement customer service initiatives to optimize service levels.
8. Establish and manage customer service budgets.
9. Collaborate with other departments to ensure customer service goals are met.
10. Monitor customer service trends and recommend changes accordingly.

According to JobzMall, the average salary range for a National Service Manager - Priority & Product Support in Bengaluru, Karnataka, India is Rs. 2,00,000 - Rs. 6,00,000 per annum. This salary range is based on the experience and qualifications of the candidate.

Kotak Mahindra Bank Ltd. provides commercial banking services. It operates through the following segments: Treasury, Investments & Balance Sheet Management Unit, Retail Banking, Wholesale Banking, Vehicle Financing, Broking, Advisory & Transactional Services, Asset Management, and Insurance.