Collection Manager

Kotak Mahindra Bank is looking for an experienced and motivated Collection Manager to join our team. The Collection Manager is responsible for overseeing the organization’s debt collection process and managing related activities. This individual must be able to ensure that the bank’s collection objectives are met while maintaining a high level of customer service and satisfaction. The ideal candidate for this position must have a strong background in collections and customer service, as well as excellent communication and problem-solving skills. The Collection Manager must also be highly organized and able to manage multiple tasks simultaneously.If you are an experienced professional with a passion for customer service and collections, we want to hear from you!

Responsibilities:

1. Develop and implement strategies to ensure timely collection of debts and adherence to organizational collection policies.
2. Monitor and analyze performance metrics to identify areas of opportunity for improvement in the collections process.
3. Maintain customer records and documentation related to debt collection.
4. Provide customer service and support to customers throughout the debt collection process.
5. Collaborate with other departments to ensure customer satisfaction and compliance with bank policies.
6. Generate regular reports on collections, customer service, and other related topics.
7. Resolve customer disputes and complaints in a timely and professional manner.
8. Stay up to date with industry trends and regulations related to debt collection.
9. Train and support collection staff on best practices and processes.

According to JobzMall, the average salary range for a Collection Manager in Mumbai, Maharashtra, India is between ₹225,000 to ₹795,000 per year. Salaries can vary depending on experience, qualifications, and other factors such as the size of the company and the industry.

Kotak Mahindra Bank Ltd. provides commercial banking services. It operates through the following segments: Treasury, Investments & Balance Sheet Management Unit, Retail Banking, Wholesale Banking, Vehicle Financing, Broking, Advisory & Transactional Services, Asset Management, and Insurance.