Kotak Mahindra Bank

Branch Operations Manager

Kotak Mahindra Bank

Bengaluru, Karnataka, India
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Kotak Mahindra Bank is looking for a talented and motivated Branch Operations Manager to join our team. The successful candidate will be responsible for overseeing the daily operations of the branch, ensuring that all processes are running smoothly and that customers are receiving the highest level of service. To be successful in this role, you should have excellent organizational, communication and problem-solving skills, as well as a demonstrable knowledge of banking operations and procedures. If you are looking for an opportunity to make an impact and take your career to the next level, we want to hear from you.

Responsibilities of a Branch Operations Manager:

• Oversee the daily operations of the branch, ensuring all processes are running smoothly and customers are receiving the highest level of service.

• Monitor and manage branch staff performance, ensuring all employees are working efficiently.

• Develop strategies to improve customer service and increase customer satisfaction.

• Ensure all branch operations comply with bank regulations and relevant laws.

• Monitor branch operations compliance with banking regulations and procedures.

• Monitor and manage branch cash levels, ensuring there is sufficient cash available for customers.

• Analyze customer feedback to identify areas of improvement.

• Develop and implement customer retention strategies.

• Manage branch security systems, including CCTV, access control systems, and alarm systems.

• Handle customer complaints and resolve any issues in a timely manner.

• Maintain a detailed audit trail of all branch operations and transactions.

Where is this job?
This job is located at Bengaluru, Karnataka, India
Job Qualifications
  • Excellent Customer Service Skills

  • Ability To Work In A Fast-Paced Environment

  • Strong Knowledge Of Banking Products And Services

  • Ability To Manage And Motivate A Team

  • Proven Track Record Of Successful Branch Operations

  • Good Understanding Of Sales And Marketing Strategies

  • Ability To Interpret And Analyze Financial Data

  • Experience In Developing And Implementing Operational Processes

Required Skills
  • Risk Management

  • Banking

  • Process Improvement

  • Strategic Planning

  • Project Management

  • Performance Management

  • Problem Solving

  • Leadership

  • customer service

  • Team Building

  • Compliance

  • Client Relations

  • Operations

  • Regulations

  • Financials

Soft Skills
  • Communication

  • Leadership

  • Negotiation

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Branch Operations Manager in Bengaluru, Karnataka, India is between ₹4,00,000 and ₹8,00,000. This range may vary depending on the experience, qualifications, and skills of the individual.

Additional Information
Kotak Mahindra Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesHindi
Job PostedJuly 18th, 2023
Apply BeforeAugust 19th, 2025
This job posting is from a verified source. 
Reposted

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

About Kotak Mahindra Bank

Kotak Mahindra Bank Ltd. provides commercial banking services. It operates through the following segments: Treasury, Investments & Balance Sheet Management Unit, Retail Banking, Wholesale Banking, Vehicle Financing, Broking, Advisory & Transactional Services, Asset Management, and Insurance.

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started