
Branch Operations Manager
Kotak Mahindra Bank is looking for a talented and motivated Branch Operations Manager to join our team. The successful candidate will be responsible for overseeing the daily operations of the branch, ensuring that all processes are running smoothly and that customers are receiving the highest level of service. To be successful in this role, you should have excellent organizational, communication and problem-solving skills, as well as a demonstrable knowledge of banking operations and procedures. If you are looking for an opportunity to make an impact and take your career to the next level, we want to hear from you.
Responsibilities of a Branch Operations Manager:
• Oversee the daily operations of the branch, ensuring all processes are running smoothly and customers are receiving the highest level of service.
• Monitor and manage branch staff performance, ensuring all employees are working efficiently.
• Develop strategies to improve customer service and increase customer satisfaction.
• Ensure all branch operations comply with bank regulations and relevant laws.
• Monitor branch operations compliance with banking regulations and procedures.
• Monitor and manage branch cash levels, ensuring there is sufficient cash available for customers.
• Analyze customer feedback to identify areas of improvement.
• Develop and implement customer retention strategies.
• Manage branch security systems, including CCTV, access control systems, and alarm systems.
• Handle customer complaints and resolve any issues in a timely manner.
• Maintain a detailed audit trail of all branch operations and transactions.
Excellent Customer Service Skills
Ability To Work In A Fast-Paced Environment
Strong Knowledge Of Banking Products And Services
Ability To Manage And Motivate A Team
Proven Track Record Of Successful Branch Operations
Good Understanding Of Sales And Marketing Strategies
Ability To Interpret And Analyze Financial Data
Experience In Developing And Implementing Operational Processes
Risk Management
Banking
Process Improvement
Strategic Planning
Project Management
Performance Management
Problem Solving
Leadership
customer service
Team Building
Compliance
Client Relations
Operations
Regulations
Financials
Communication
Leadership
Negotiation
Problem Solving
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
According to JobzMall, the average salary range for a Branch Operations Manager in Bengaluru, Karnataka, India is between ₹4,00,000 and ₹8,00,000. This range may vary depending on the experience, qualifications, and skills of the individual.
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Kotak Mahindra Bank Ltd. provides commercial banking services. It operates through the following segments: Treasury, Investments & Balance Sheet Management Unit, Retail Banking, Wholesale Banking, Vehicle Financing, Broking, Advisory & Transactional Services, Asset Management, and Insurance.

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