Store Support Lead

Welcome to Kohl's, where we value teamwork, positivity, and exceptional customer service. We are currently seeking a Store Support Lead to join our dynamic team and help us provide the best shopping experience for our customers. As a Store Support Lead, you will be responsible for overseeing and supporting various operational and customer service tasks within the store. We are looking for a motivated and organized individual who can lead a team and ensure smooth daily operations. If you have a passion for retail, strong leadership skills, and a drive to exceed expectations, we would love to have you on our team!

1. Oversee and support daily operations within the store, including opening and closing procedures, cash handling, and inventory management.
2. Lead and motivate a team of store support associates, ensuring they are properly trained and following company policies and procedures.
3. Provide exceptional customer service by greeting and assisting customers, resolving any issues or concerns, and ensuring a positive shopping experience.
4. Monitor and maintain store cleanliness and organization, including restocking and replenishing merchandise and supplies.
5. Collaborate with other store leaders to ensure efficient and effective communication and teamwork.
6. Assist with scheduling and staffing to meet business needs and ensure adequate coverage.
7. Train and coach team members on customer service, operational tasks, and company initiatives.
8. Identify and address any operational or customer service issues in a timely and professional manner.
9. Ensure compliance with company policies, procedures, and safety standards.
10. Assist in creating and implementing strategies to improve store performance and achieve sales goals.
11. Stay updated on product knowledge, promotions, and company initiatives to effectively communicate with customers and team members.
12. Act as a role model for teamwork, positivity, and exceptional customer service.
13. Handle customer inquiries and complaints, escalating to higher management when necessary.
14. Assist in the hiring and onboarding process for new store support associates.
15. Continuously seek opportunities for personal and professional development to enhance leadership skills.

According to JobzMall, the average salary range for a Store Support Lead in Little Rock, AR, USA is between $32,000 and $50,000 per year. This may vary based on the specific company, experience level, and other factors.

Kohl's Corp. owns and operates family-oriented department stores. It offers exclusive brand apparel, shoes, accessories and home & beauty products through its department stores. The company's stores offer apparel, footwear and accessories for women, men and children; soft home products, such as sheets and pillows and house wares targeted to middle-income customers. Its stores generally carry a consistent merchandise assortment with some differences attributable to regional preferences.