Store Support Lead

Welcome to Kohl's! We are currently seeking a dynamic and experienced Store Support Lead to join our team. As a Store Support Lead, you will play a crucial role in ensuring the smooth operation of our store by providing exceptional customer service and support to both our customers and team members. If you are a driven individual with a passion for retail and a strong attention to detail, we would love to have you on our team. Join us in creating an unforgettable shopping experience for our customers. To excel in this role, you must have a high school diploma or equivalent, at least 2 years of retail experience, and possess strong communication and organizational skills. In addition, you must be able to work flexible hours, including nights and weekends. If you are ready to take on a leadership role and be a part of a dynamic team, apply now and join us in shaping the future of Kohl's!

1. Greet and welcome customers as they enter the store, providing a positive and friendly experience.
2. Assist customers with any questions or concerns they may have and provide solutions to ensure their satisfaction.
3. Train and supervise store support team members, ensuring they are knowledgeable about products, store policies and procedures, and able to provide exceptional customer service.
4. Manage and delegate tasks to store support team members, including but not limited to restocking merchandise, organizing displays, and maintaining the cleanliness and organization of the store.
5. Monitor and maintain inventory levels, communicating with management when items need to be restocked.
6. Handle customer inquiries and complaints in a timely and professional manner, escalating to management when necessary.
7. Collaborate with other department leads to ensure a seamless shopping experience for customers.
8. Maintain a strong understanding of store promotions, sales, and discounts to effectively communicate with customers.
9. Assist with opening and closing procedures, including cash handling and balancing registers.
10. Ensure adherence to store policies and procedures, including safety and security protocols.
11. Act as a role model for exceptional customer service, leading by example and providing guidance to team members.
12. Keep up-to-date with industry trends and competitor strategies to make recommendations for improvement and increase sales.
13. Communicate effectively with management to provide feedback on team performance and store operations.
14. Maintain a positive and professional attitude at all times, fostering a welcoming and inclusive environment for both customers and team members.
15. Perform other duties as assigned by management.

According to JobzMall, the average salary range for a Store Support Lead in Cincinnati, OH, USA is $33,000 to $50,000 per year. This can vary based on the specific company, location, and experience level of the individual in the role.

Kohl's Corp. owns and operates family-oriented department stores. It offers exclusive brand apparel, shoes, accessories and home & beauty products through its department stores. The company's stores offer apparel, footwear and accessories for women, men and children; soft home products, such as sheets and pillows and house wares targeted to middle-income customers. Its stores generally carry a consistent merchandise assortment with some differences attributable to regional preferences.