Store Support Lead

Are you a highly motivated individual with a passion for customer service and leadership? Do you thrive in a fast-paced retail environment? If so, we have an exciting opportunity for you as a Store Support Lead at Kohl's! As a leader on our store support team, you will play a crucial role in ensuring our customers have a seamless shopping experience. We are looking for someone with excellent communication skills, a strong attention to detail, and a positive attitude. If you have a proven track record of providing exceptional support and guidance to a team, we want to hear from you!

1. Oversee and manage the store support team, including scheduling, training, and performance management.
2. Ensure a high level of customer service by providing guidance and support to team members on resolving customer inquiries and issues.
3. Maintain a positive and professional attitude to create a welcoming and friendly atmosphere for customers and team members.
4. Communicate effectively with team members, customers, and other departments to ensure smooth and efficient operations.
5. Monitor and maintain store inventory levels to ensure adequate stock for customer needs.
6. Assist in the implementation and execution of store promotions and events.
7. Ensure compliance with company policies and procedures, including safety and security protocols.
8. Continuously identify areas for improvement and implement strategies to enhance the store support team's efficiency and productivity.
9. Collaborate with other store leaders to achieve sales and customer service goals.
10. Handle escalated customer concerns and provide solutions to resolve issues.
11. Stay updated on product knowledge and company policies to effectively support team members and customers.
12. Foster a positive and inclusive work environment by promoting teamwork, diversity, and inclusion.
13. Serve as a role model for the store support team by demonstrating excellent customer service and leadership skills.

According to JobzMall, the average salary range for a Store Support Lead in San Francisco, CA, USA is between $35,000 and $50,000 per year. The exact salary will vary depending on the specific company, experience level, and job responsibilities.

Kohl's Corp. owns and operates family-oriented department stores. It offers exclusive brand apparel, shoes, accessories and home & beauty products through its department stores. The company's stores offer apparel, footwear and accessories for women, men and children; soft home products, such as sheets and pillows and house wares targeted to middle-income customers. Its stores generally carry a consistent merchandise assortment with some differences attributable to regional preferences.