Store Support Lead
We are seeking a motivated and customer-focused individual to join our team as a Store Support Lead at Kohl's. As a Store Support Lead, you will play a vital role in ensuring the overall success of our store by providing exceptional customer service and support to our customers and team members. With your strong leadership skills and attention to detail, you will oversee the daily operations of our store support team and ensure a seamless shopping experience for our customers. If you are passionate about retail and have a knack for problem-solving, we would love for you to join our Kohl's family.
- Provide exceptional customer service: The Store Support Lead will be responsible for delivering outstanding customer service by greeting and assisting customers, resolving customer inquiries and complaints, and ensuring a positive shopping experience for all customers.
- Lead and manage store support team: The Store Support Lead will oversee the daily operations of the store support team, including scheduling, training, and coaching team members to ensure a high level of performance and efficiency.
- Maintain store appearance and organization: The Store Support Lead will be responsible for ensuring the store is clean, organized, and well-maintained at all times, including the sales floor, backroom, and restrooms.
- Assist with inventory management: The Store Support Lead will work closely with the inventory team to maintain accurate inventory levels and assist with inventory counts and audits as needed.
- Troubleshoot and problem solve: The Store Support Lead will use their strong problem-solving skills to address any issues or challenges that arise in the store, whether it be with customer transactions, store equipment, or team member performance.
- Ensure compliance with company policies and procedures: The Store Support Lead will be responsible for ensuring all team members adhere to company policies and procedures, including safety protocols and cash handling procedures.
- Communicate effectively: The Store Support Lead will serve as a liaison between the store support team and other departments, communicating any relevant information or updates to ensure smooth operations.
- Foster a positive team environment: The Store Support Lead will promote a positive and collaborative team culture by leading by example and fostering a sense of teamwork and camaraderie among team members.
- Stay updated on product knowledge and promotions: The Store Support Lead will stay informed on current promotions, sales, and new product releases to effectively assist customers and drive sales.
- Continuously improve processes: The Store Support Lead will proactively identify areas for improvement and make recommendations to enhance the overall efficiency and productivity of the store support team.
Strong Leadership Skills: A Store Support Lead At Kohl's Should Have Previous Experience In A Supervisory Or Management Role, Demonstrating The Ability To Lead And Motivate A Team Effectively.
Excellent Communication Skills: This Role Involves Working Closely With Store Associates, Customers, And Other Department Leads. Strong Communication Skills, Both Verbal And Written, Are Essential For Effectively Delegating Tasks, Resolving Conflicts, And Providing Excellent Customer Service.
Organizational Abilities: A Store Support Lead Must Be Able To Juggle Multiple Tasks And Responsibilities, Such As Managing Inventory, Creating Schedules, And Coordinating With Other Departments. Strong Organizational Skills Are Crucial For Success In This Role.
Knowledge Of Retail Operations: Candidates For This Role Should Have A Good Understanding Of Retail Operations, Including Inventory Management, Customer Service, And Store Policies And Procedures. Experience In A Similar Retail Environment Is Preferred.
Problem-Solving Skills: As A Leader In The Store, A Store Support Lead Must Be Able To Handle Unexpected Challenges And Find Solutions Quickly And Efficiently. The Ability To Think Critically And Make Decisions Under Pressure Is Essential For This Role.
Inventory Management
Training
Communication
Time Management
Team Management
Product knowledge
Organizational Skills
customer service
Merchandising
Cash Handling
Sales Support
Problem-Solving
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Store Support Lead in Aurora, CO, USA is $14 to $18 per hour. This may vary depending on the specific company, location, and experience of the individual.
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Kohl's Corp. owns and operates family-oriented department stores. It offers exclusive brand apparel, shoes, accessories and home & beauty products through its department stores. The company's stores offer apparel, footwear and accessories for women, men and children; soft home products, such as sheets and pillows and house wares targeted to middle-income customers. Its stores generally carry a consistent merchandise assortment with some differences attributable to regional preferences.
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