Customer Service Supervisor

Hey there, future Customer Service Supervisor at Kohl's! We are seeking a dynamic and experienced individual to join our team and lead our customer service department to success. As a Customer Service Supervisor, you will be responsible for overseeing a team of dedicated associates, ensuring exceptional customer experiences, and driving sales through exemplary customer service. We are looking for someone with a strong understanding of customer service principles and a passion for delivering top-notch service. If you have a proven track record of leadership, excellent communication skills, and a customer-focused mindset, we want to hear from you!

1. Oversee and manage a team of customer service associates, providing guidance and coaching to ensure their success.
2. Develop and implement strategies to improve customer service processes and procedures.
3. Monitor and evaluate customer service metrics to identify areas for improvement and take corrective action as needed.
4. Train new associates on customer service techniques and company policies.
5. Conduct performance evaluations and provide regular feedback to associates.
6. Handle and resolve escalated customer complaints or issues in a timely and professional manner.
7. Collaborate with other departments to ensure a seamless and positive customer experience.
8. Maintain a thorough understanding of company products, policies, and procedures to effectively assist customers.
9. Monitor inventory levels and work with the sales team to ensure customer needs are met.
10. Motivate and inspire associates to deliver exceptional customer service and meet sales targets.

According to JobzMall, the average salary range for a Customer Service Supervisor in Richmond, KY, USA is $38,000 - $60,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual.

Kohl's Corp. owns and operates family-oriented department stores. It offers exclusive brand apparel, shoes, accessories and home & beauty products through its department stores. The company's stores offer apparel, footwear and accessories for women, men and children; soft home products, such as sheets and pillows and house wares targeted to middle-income customers. Its stores generally carry a consistent merchandise assortment with some differences attributable to regional preferences.