Customer Service Supervisor
Are you a natural leader with a passion for providing exceptional customer service? Do you thrive in a fast-paced retail environment? Kohl's is seeking a highly motivated and experienced individual to join our team as a Customer Service Supervisor. In this role, you will oversee a team of customer service representatives, ensuring that our customers receive top-notch assistance and support. As the face of our company, you will be responsible for upholding our high standards of customer satisfaction and building strong relationships with our valued customers. If you have a positive attitude, excellent communication skills, and a proven track record in customer service, we want to hear from you!
- Supervise a team of customer service representatives, providing guidance, support, and training as needed.
- Ensure that all customer service representatives are following company policies and procedures.
- Monitor and evaluate team performance, providing regular feedback and addressing any areas for improvement.
- Serve as a role model for exceptional customer service, leading by example and setting high standards for the team.
- Handle escalated customer inquiries or complaints, resolving issues in a timely and professional manner.
- Collaborate with other departments, such as sales and merchandising, to ensure a seamless customer experience.
- Develop and maintain strong relationships with customers, building loyalty and promoting brand reputation.
- Stay up-to-date on industry trends and customer needs, making suggestions for improvements to the customer service process.
- Maintain accurate records and reports on team performance, customer feedback, and any issues that arise.
- Act as a point of contact for customer service representatives, addressing questions or concerns and providing support as needed.
Strong Communication Skills: A Customer Service Supervisor At Kohl's Must Possess Excellent Communication Skills, Both Written And Verbal, To Effectively Communicate With Customers, Team Members, And Management.
Leadership Experience: This Role Requires A Candidate With Prior Experience In A Leadership Position, Preferably In A Customer Service Or Retail Environment. A Customer Service Supervisor Should Have The Ability To Motivate And Develop A Team, As Well As Make Important Decisions And Handle Challenging Situations.
Customer Service Oriented: As A Customer Service Supervisor, It Is Essential To Have A Strong Focus On Providing Excellent Customer Service. This Includes The Ability To Handle Customer Inquiries And Complaints Effectively, Resolve Issues Promptly, And Ensure Customer Satisfaction.
Knowledge Of Retail Operations: A Thorough Understanding Of The Retail Industry And Kohl's Operations Is Crucial For A Customer Service Supervisor. This Includes Knowledge Of Store Policies, Procedures, And Products, As Well As The Ability To Handle Various Tasks Such As Inventory Management, Cash Handling, And Scheduling.
Problem-Solving Skills: A Successful Customer Service Supervisor Should Be Able To Think Critically And Find Solutions To Complex Problems. This May Involve Handling Challenging Customer Situations, Resolving Conflicts Within The Team, Or Identifying Areas For Improvement In Store Operations.
Training
Communication
Time Management
Product knowledge
Leadership
Conflict Resolution
Team Building
Sales management
customer satisfaction
Problem-Solving
Delegation
Adaptability
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Supervisor in Plainfield, IN, USA is $36,000 - $55,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual.
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Kohl's Corp. owns and operates family-oriented department stores. It offers exclusive brand apparel, shoes, accessories and home & beauty products through its department stores. The company's stores offer apparel, footwear and accessories for women, men and children; soft home products, such as sheets and pillows and house wares targeted to middle-income customers. Its stores generally carry a consistent merchandise assortment with some differences attributable to regional preferences.
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