Customer Service Supervisor

Welcome to Kohl's! We are currently seeking a highly motivated and experienced Customer Service Supervisor to join our dynamic team. As a Customer Service Supervisor, you will play a crucial role in ensuring exceptional customer service is provided to all of our valued customers. We are looking for a candidate who is passionate about providing excellent customer service, has strong leadership skills, and thrives in a fast-paced retail environment. If you are a team player with a positive attitude and have a proven track record of success in a customer service role, we want to hear from you!

1. Oversee and manage the daily operations of the customer service department.
2. Train, mentor, and supervise a team of customer service associates to ensure high-quality service is provided to customers.
3. Create and implement customer service policies and procedures to improve overall customer satisfaction.
4. Handle escalated customer inquiries and complaints in a timely and professional manner.
5. Monitor and analyze customer service metrics to identify areas for improvement and implement solutions.
6. Conduct regular performance evaluations and provide feedback to team members.
7. Collaborate with other departments, such as sales and inventory, to ensure a seamless customer experience.
8. Develop and maintain positive relationships with customers, addressing their needs and concerns.
9. Stay updated on industry trends and best practices in customer service to continuously improve processes.
10. Assist in the hiring and onboarding of new customer service team members.
11. Conduct regular team meetings to communicate updates, goals, and expectations.
12. Ensure compliance with company policies and procedures.
13. Maintain a clean, organized, and customer-friendly environment.
14. Lead by example and maintain a positive and enthusiastic attitude to motivate team members.
15. Handle any other duties or tasks assigned by upper management.

According to JobzMall, the average salary range for a Customer Service Supervisor in Lutz, FL, USA is $36,000 - $51,000 per year. This range may vary based on factors such as the company, industry, experience level, and skills of the individual.

Kohl's Corp. owns and operates family-oriented department stores. It offers exclusive brand apparel, shoes, accessories and home & beauty products through its department stores. The company's stores offer apparel, footwear and accessories for women, men and children; soft home products, such as sheets and pillows and house wares targeted to middle-income customers. Its stores generally carry a consistent merchandise assortment with some differences attributable to regional preferences.