Customer Success Leader

At Koch Industries, we believe in the power of customer success and are looking for a dynamic and driven individual to join our team as a Customer Success Leader. As a leader in our organization, you will play a crucial role in driving customer satisfaction and retention by building strong relationships and ensuring our customers' needs are met. We are seeking someone who is passionate about delivering exceptional customer experiences and has a strong background in managing customer success teams. If you are a results-oriented, collaborative and customer-focused individual, we want to hear from you!

1. Lead and manage a team of customer success representatives to ensure high levels of customer satisfaction and retention.
2. Develop and implement strategies to drive customer success and continuously improve the customer experience.
3. Build and maintain strong relationships with key customers, understanding their needs and providing solutions to meet those needs.
4. Act as the main point of contact for escalated customer issues and work towards timely and effective resolution.
5. Develop and maintain a deep understanding of the company's products, services, and industry to better serve customers.
6. Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a seamless customer experience.
7. Monitor and analyze customer success metrics to identify areas for improvement and make data-driven recommendations.
8. Train, mentor, and motivate team members to ensure they have the necessary skills and knowledge to deliver exceptional customer service.
9. Stay up-to-date on industry trends and best practices in customer success to continuously improve processes and strategies.
10. Communicate regularly with upper management on customer success performance and provide insights and recommendations for improvement.

According to JobzMall, the average salary range for a Customer Success Leader in Wichita, KS, USA is between $70,000 to $120,000 per year. This range may vary depending on the specific company, industry, and level of experience of the individual. Additionally, bonuses and other benefits may also be included in the overall compensation package. It is important to research and negotiate salary expectations with the specific company in order to get a more accurate understanding of the potential salary for this role.

Koch Industries, is an American multinational corporation based in Wichita, Kansas. Its subsidiaries are involved in the manufacturing, refining, and distribution of petroleum, chemicals, energy, fiber, intermediates and polymers, minerals, fertilizers, pulp and paper, chemical technology equipment, ranching, finance, commodities trading, and investing. Koch owns Invista, Georgia-Pacific, Molex, Flint Hills Resources, Koch Pipeline, Koch Fertilizer, Koch Minerals, Matador Cattle Company, and Guardian Industries. The firm employs 120,000 people in 60 countries, with about half of its business in the United States. The company is the largest non-Canadian landowner in the Athabasca oil sands.