
District Success Manager
We are looking for a District Success Manager who is excited to join a small team working on a big goal: helping school districts implement Khan Academy to support student learning. In this role, we’re looking for someone who enjoys working with new technologies to help build out and scale processes in addition to interfacing with customers. Work with CRM and Project Management tools to implement processes that consistently generate high levels of district engagement. Navigate complex discussions with empathy and confidence, identifying nuanced customer needs & facilitating change management within systems to boost effective usage & satisfaction with Khan Academy’s products & content. Manage school district account growth; identify & pursue expansion opportunities. Consistently represent an in-depth perspective of customer & user needs throughout the company. Facilitate professional development sessions for teachers and administrators on how to effectively use Khan Academy.
Experience using a CRM (we use Salesforce) is preferred.
Deep understanding of teachers and school districts and a clear passion for education; experience as a math or science teacher is preferred but not required
2+ years of customer success, account management, or education-focused customer support experience
Project Management
Time Management Skills
Strong problem-solving skills
Digital presentation skills
Results Oriented
Verbal communication
Detail Oriented
Prioritizing skills
written communication
Adaptability
Problem Solving Skills
Multi tasker
According to JobzMall, the average salary range for a District Success Manager in US-MTV-CYD4, 1200 Villa St, Mountain View, CA 94041, USA is between $86,500 and $113,800. This range is based on an analysis of the salaries of those currently employed in the same job in the same geographical area.
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Khan Academy is a non-profit educational organization created in 2006 by educator Salman Khan to provide "a free, world-class education for anyone, anywhere". The organization produces micro lectures in the form of YouTube videos. In addition to micro lectures, the organization's website features practice exercises and tools for educators. All resources are available for free to anyone around the world.

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