Customer Service Warranty Representative

The Customer Service Representative is responsible for scheduling subcontractors, evaluating the subcontractor’s work and completing warranty claims within 7 days for both active and closed out communities. In addition, the Customer Service Representative may conduct homeowner orientations and follow-up visits with homeowners periodically at designated times. Facilitate warranty claims by scheduling, evaluating and ensuring proper resolution to ensure customer satisfaction. Complete all warranty claims within 7 days. Hold subcontractors accountable for their work. Manage CSI for assigned communities (active as well as closed out). Continually strive for superior CSI ranking in specific market. Maintain a CSI of 98% or above Schedule and complete post close visits at 10 days, 30 days, 60 days, 6 months, 11 months & 18 months. Respond to all service requests within 24 hours. Return all customer calls within 4 hours.

According to JobzMall, the average salary range for a Customer Service Warranty Representative in 10800 Pecan Park Blvd, Austin, TX 78750, USA is $20,000 - $30,000 annually. This range can vary depending on the specific job duties, experience, and other qualifications the employer is looking for.

KB Home is a homebuilding company based in the United States, founded in 1957 as Kaufman & Broad in Detroit, Michigan. It was the first company to be traded on the NYSE Its headquarters are in Los Angeles, California.